BT Managed Websites is being discontinued

Your domain name registration, including any communications relating to renewals, will continue to be managed by your domain name registrar until your domain name’s expiry date.

The Who.is tool can help you find out the domain name registrar and the domain’s expiry date.

You can use the Who.is tool to find out. When you search for your domain name, it will tell you:

• The registrar (for example, Network Solutions LLC, Register.com, Register.com Inc t/a British Telecom, BT Names).
• Important dates such as when your domain was created, updated and when it expires. 

Network Solutions LLC, Register.com, Register.com Inc t/a British Telecom and BT Names are all names used by Network Solutions.

Note: it’s not possible to transfer an expired domain name to a different registrar. 

You can search for your domain using the Who.is tool.

This will tell you the expiration date and confirm who the domain registrar is. For example:

If you do not renew your domain name before the expiry date: 

• You risk losing ownership of the domain name. 
  
• Your website and email services may stop working. 
  

There’s usually a period from the expiry date when the registrar can renew the domain name for you. But if you wait too long, there’s a risk that the domain name will become available for others to purchase – if someone else purchases it, you will lose the domain name. 

Note: after the domain’s expiry date, it’s not possible to transfer a domain name to an alternative registrar without first renewing the domain name with the existing registrar. This would mean paying for the domain name twice.  

Therefore, renewing or transferring your domain name well in advance of its expiry date is recommended.

Your website and email will only continue to function as long as your domain remains active. To avoid disruption, make sure you renew your domain name before its expiry date.  

If your domain name expires, any website or email addresses using it will be impacted.

Note – as your website product is being withdrawn by BT, this applies to your website once it’s been rebuilt with a new provider.

You'll receive an email from Network Solutions, usually from any of the following email addresses:  

• info@eml.networksolutions.com
  
• support@account.networksolutions.com
  
• support@networksolutions.com
  
• noreply@networksolutions.com

You are likely to receive this email from around 30 days before the expiry date. You might want to consider marking these email addresses as a safe senders to ensure the email doesn’t end up in your spam folder.

If you’re renewing with Network Solutions 

1. Network Solutions will email you on or after 11 December 2025 with additional information, which will include specific username and login details. 
   
2. Follow the instructions and log in to Network Solutions using the details provided.
   
3. Update your contact information and input your payment information under My Profile.
   
4. You might also choose to visit the renewal centre and switch on Auto Renew to ensure your domain never expires.

This can be done at any time before the domain expiry date to ensure the domain does not expire, though we recommend doing it well in advance. If you have any problems with renewal, please contact Network Solutions directly.

You'll receive an email from Easyspace, usually from the following email address:  
hostmaster@easyspace.com
 
You’re likely to receive the email from around 30 days before the expiry date. You might want to consider marking this email address as a safe sender, to ensure the email doesn’t end up in your spam folder. 

You can contact Easyspace via their website to manage your domain. Easyspace also offer a range of website solutions. You may choose to contact them to discuss transitioning your website to them.

Yes. You can request to transfer your domain to any ICANN-accredited domain registrar of your choice.

If you’re transferring to another ICANN-accredited domain registrar 

1. Before your domain is due to expire, arrange to transfer the domain to your chosen ICANN-accredited domain registrar.  
   
2. The chosen registrar will be able to guide you on transferring the domain name. 
   

This can be done at any time before the domain expiry date to ensure the domain does not expire, though we recommend doing it well in advance. If you have any problems with the transfer, please contact the chosen registrar directly.

If your website includes a metered phone number – a phone number that you may have been given as part of your Managed Websites product package – you may be able to keep it. 

You’ll need to contact Iovox, who BT Business previously worked with as the metered phone number provider. Simply email support@iovox.com and their help team will tell you what you need to do.

If your own domain email service was part of your BT Managed Website package 

You can continue using your email inbox by contacting Easyspace, who BT previously worked with as the provider.  It’s also likely that Easyspace is the registrar of your domain name.

You can contact Easyspace via their website. You may also choose to contact them to discuss transitioning your website to them.

If your btconnect email service was part of the BT Managed Website package 

Unfortunately, you’ll be unable to keep your email inbox. This is because ‘btconnect’ (The BT-managed domain) cannot be moved and managed to individual companies or users.  
 
We recommend that:

• You move to a domain-based email service. 
  
• Whilst the btconnect addresses remain active, you set up email forwarding to a new email address that you want to use for your business. This means you’ll receive any emails directed to your old email address, and be able to reply to the recipients via your new email address while the btconnect addresses remain active. 
  
• You update any digital channels – for example your website or social media accounts – with the new email address. 
  

Please note: any btconnect email addresses will expire 30 days after the Managed Website product is discontinued.

You will no longer be able to access these systems or the data held on them from the expiry date unless you have moved your service to a new provider. Please ensure you remove or copy any information from the applicable systems before the expiry date.

BT and its suppliers may be required to hold certain data about you beyond this point to comply with applicable legal obligations. Once these periods have lapsed, your data will be securely deleted.