BT never send emails to customers in which they ask for any kind of sensitive information.
If you receive an email that looks like it has been sent by BT in which you are asked to supply sensitive information (for example, your bank details, password, account details etc.), the email is likely to be a phishing scam.
What is phishing?
Phishing is attempting to trick people into providing sensitive personal information such as password, account or bank details.
Suspicious emails, often have some clues that you can look out for:
- Are you being asked to do something like validate account credentials or re-activate an account?
- Is it requesting personal data, billing account numbers or bank details?
- Is it suggesting you owe us money despite you having recently paid?
- Did the email come out of the blue?
- Is the grammar right, are there spelling mistakes?
- Does the sender's address match the organisation that supposedly sent the email?
On a PC you can normally hover over any links to show where they really go.
What to do if you received a scam email
- DON'T click links or open attachments in the email; these may infect your computer with a virus
- DON'T reply to the email, or unsubscribe from the emails, this will simply confirm your email address
- DON'T ring any phone numbers in the email
- If you have clicked a link in the email, don't supply any information on the website that may open.
- Forward the email to phishing@bt.com, then delete it.
Unfortunately company logos can easily be forged in an email, making them look realistic.
If you need to check your account. the best way is via our web site but NEVER trust or use any of the contact details or links in the suspicious email:
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Manually type business.bt.com into your browser to ensure you get to our genuine site.
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Log into 'My Account' and you'll be able to see a copy of the messages we've sent you.
You'll also be able confirm your balance and if any payments are actually outstanding. -
If still in doubt, you can contact us using the Live chat link or telephone numbers from our help pages.
Remember - Think before you click.
What to do if you have submitted information
If you have already submitted some personal details as a result of a phishing scam, contact us immediately. You must act quickly to protect your email account.
For further information on phishing, identity theft and fraud, please see Keeping your personal details safe online.