A guide to BT Business Antivirus Detect and Respond

Once you’ve purchased Business Antivirus Detect and Respond, you’ll be sent an email on how to log in for the first time and activate your account. Click the ‘Activate My Falcon Account’ link.

      1. You’ll be asked to set a secure password for your account.

      2. Next, you’ll be prompted to set up 2 Factor Authentication (2FA). You will need an app that supports time-based one-time passcodes to complete this step. Follow the steps on screen to finish setting up 2 Factor Authentication.

      3. When you log in for the first time, you’ll be greeted with a welcome wizard that contains several informative videos to help you familiarise yourself with the user interface. 

      4. Once you’ve completed all the steps in the welcome wizard, you’ll be able to start using your new product.

After the initial setup, you’ll be able to access your product through BT Business Apps marketplace.

To access Business Antivirus Detect and Respond going forward, you’ll need to use your BT My Account details to log in to BT Business Apps.

1. Once you’ve logged in to BT Business Apps, go to your My Apps tab.

      2. Select the Business Antivirus Detect and Respond tile.
      3. You’ll be taken to the Crowdstrike webpage and be prompted to log in to Crowdstrike.

      4. Then, log in with your Crowdstrike credentials – these will have been provided to you on the email we sent you.

You’ll now be able to manage your service.

For Windows:

Alternatively, CrowdStrike provides a written tutorial that covers both manual and automatic Windows installations.

For MacOS:

Alternatively, CrowdStrike provides a written tutorial that covers both manual and automatic MacOS installations.

For Windows:

For MacOS:

This means you've used all your licences. You won't be able to deploy any more sensors until you delete an old device, or purchase more licences.

To buy more licences, contact your Sales team or log in to your BT Business apps account to purchase.

You can find user guides and technical documentation in the Business Antivirus Detect and Respond Portal. Log in to Crowdstrike and you’ll be taken to the support content.

• All supported sensor versions for Windows, Mac, and Linux on workstations.
  
• All supported sensor versions for Android 9.0 and later and iOS 15 and later mobile devices.

• If you’re a new customer, please get in touch with our sales team via our contact page. 
• If you’re an existing customer, you can contact your sales team or order online following these simple steps:

1. First, log into My Account.
   Not registered with My Account? Create an account.

      2. From the Dashboard, go to Products and Services and click on BT Business apps.

      3. The BT Business apps marketplace, will launch.

      4. Click Security from the categories on the left-hand side.
      5. Then, in Featured Applications, select Business Antivirus Detect and Respond.

      6. Click Buy Now in the top right corner, and follow the on-screen steps to purchase the product.

      7. Once you’ve purchased Business Antivirus Detect and Respond, you’ll receive an email which will contain instructions to set up your new product.