How do I add BT to my email 'safe sender' list?

Many email programs and providers will scan your emails for junk mail, spam, or potentially malicious emails. However, when we send emails to large groups of customers, these can be misinterpreted as spam and may end up in your junk mail folder.

If this happens, you can ensure it doesn't happen again by adding our email address to your safe sender list, flagging BT as a safe email address. The following steps show you how to do this on the most common email programs and providers. If you're using another email program, please refer to its user guide.

Outlook

1. Open our email that was directed to your Junk Email folder
2. Click on the 'Junk' link next to the delete button in the top left corner
3. Click on 'Never Block Sender' in the drop-down options below the ‘Junk’ icon
4. Our address will be added to your Outlook safe sender list

Outlook (Web Version)

1. Copy our address from the email that was directed to your Junk Email folder
2. Click on the cog in the top right-hand side of your inbox
3. Click on 'Safe Senders' under the 'Mail' tab
4. Where directed, paste our address and click the plus sign
5. Our address will be added to your Outlook safe sender list

Apple Mail

1. Open our email that was directed to your Junk Email folder
2. Click on our email address at the top of the email
3. A list of options will appear on a drop down
4. Click on 'Add to Address Book'
5. Our address will be added to your Apple Mail safe sender list

Gmail

1. Open our email that was directed to your Junk Email folder
2. Click on the icon comprising three vertically arranged dots to the far right of our email address
3. Select 'Add To Contacts'
4. Our address will be added to your Gmail safe sender list

On an iPhone/iPad

1. Open our email that was directed to your Junk Email folder
2. Tap our name in the 'From' line
3. On the next screen, tap 'Create New Contact'
4. The next screen will be pre-populated with our email address – add 'BT' if the 'Name' field is blank
5. Tap 'Done'
6. Every saved contact is considered a safe sender automatically

On an Android phone/tablet

1. Open our email that was directed to your Junk Email folder
2. Tap the icon next to the email address on the left-hand side
3. Tap 'Create contact'
4. The next screen will be pre-populated with our email address – add 'BT' if the 'Name' field is blank
5. Tap 'Save'
6. Every saved contact is considered a safe sender automatically