Learn about Cloud Contact Cisco and how it can help your organisation. You can also find Cloud Contact Cisco support for Admins and Users.
What is Cloud Contact Cisco?
Handle customer calls efficiently with features like call queues, transfers, Finesse Desktop, Message of the Day, and outbound dialling. Supervisors can monitor agents live and manage teams with advanced analytics.
How it can help your organisation
Cloud Contact Cisco provides scalable contact centre functionality with real-time monitoring and analytics to improve service delivery.
Interested? Explore our product page
Learn more about Cloud Contact Cisco on our product page:
Help and support for Admins and Users
We have different Cloud Contact Cisco help and support available for:
- Admins.
- Users.
To help you find the right support, you can learn more about the different roles:
The role of an Admin
If you’re an Admin (also sometimes known as an Administrator), you will manage the technical setup, configuration, and ongoing maintenance of the product or service. You will typically:
- Manage user access and permissions.
- Configure settings and policies.
- Troubleshoot technical issues.
- Ensure compliance with security and organisational standards.
Our support for Admins includes setup guides, configuration options, troubleshooting steps, and advanced management tools.
The role of a User
If you’re a User, it means you use the product or service day-to-day. You will typically:
- Use the product to collaborate, communicate, or complete tasks.
- Need help with core functionality and features.
- Seek quick solutions to common issues.
Our support for Users provides how-to guides, feature overviews, and practical tips for getting the most out of the product.
Need more support with your Cloud Contact Cisco service?
Get in touch with our Cloud Contact Cisco helpdesk team who will be available to assist you.