Skip to main content
Manage roles in My Account | BT Business
not-authored-help-and-support

Manage roles in My Account

The Roles area is where roles in your business can be viewed and organised. My Account members can have a variety of roles across Billing, Cloud Voice Express and BT Business Apps. The following FAQs will explain everything you need to know about them.

You might remember this section being called ‘Manage permissions’.

To find the Roles area, first log in to My Account. Then select Roles in the menu bar towards the top of the dashboard. Or go to Roles straight from here.

What types of roles are there and which can I control?

How do I become an admin?

Why do BT have to send a PIN by post and what happens if I don’t receive it?

How do I become a super admin on a billing account?

I’m no longer a super admin. Why?

I’ve logged in and can’t see a billing account or service I used to have a role on. Why is this?

I’m an admin, and see a My Account member I don’t recognise. What should I do?

What if a super admin leaves without giving someone a super admin role?

Did this help?

Additional support