Passwords and usernames are case-sensitive. Please check that you haven't misused capitals and lower case letters.
If you still can't log in, select the question that best matches what you're trying to do:
I've forgotten my username or password. What should I do?
Related Articles
What if I have forgotten my username and password?
Get support if you’ve forgotten your username and password for your BT Business account.
How to update your network username and password
Learn how to update your network username and password. Find steps to update if you know or don’t know your current broadband details with BT business help.
How do I change my business email and My Account password?
Find how to change your business email and My Account password. Follow simple steps to manage your domains, hosting and update information in My Account.