My USB Modem doesn't work. What can I do?

Before getting in touch, and to save your time contacting us, try these simple things first - our advisers will take you through similar checks:

Check your dongle has connected successfully:

1. Click the Windows Start button
2. Hover over My Computer and right-click
3. Select Properties
4. Click the Hardware tab
5. Click Device Manager
6. Click the + next to Modem and ports
7. If 3G Modem and 3G PC UI Interface is shown, the dongle is successfully connected

If the dongle has not connected, try:

• Removing the dongle and reinserting it.
• Using another USB port.
• Swap the data cable to the long double-ended cable, which supplies more power to the dongle using two USB ports.
• Removing the USB cable and restart your computer, then plug the cable back in.

If you can't make a data connection, check your SIM card is enabled for data connections, by contacting your BT customer support centre on the number in your Welcome pack.