With BT Tap to Pay, you’re able to accept in-person payments seamlessly using just your iPhone or Android device.
Whether you’re showcasing crafts on a market stall, running a busy mobile hairdressing business or fixing a leak to your customer’s home, taking payment has never been easier. Your customers simply tap their contactless payment method to your iPhone or Android device and you’re done. No more searching for cash or tracking bank transfers, you’re able to enjoy the simplicity and security of fast payments, directly to your account.
Explore our FAQ’s below to learn how to get started with the BT Tap to Pay App along with support for setting up, using the app and other helpful articles.
Getting started
How do I create an account for BT Tap to Pay?
Do I have to be a BT or EE customer to use BT Tap to Pay?
Do I have to be a business to use BT Tap to Pay?
Why do you need to review my business information/run a ‘Know Your Customer’ (KYC) check?
I don't have the right documents - can I add them later?
Why have I failed the KYC check?
What bank accounts can I set up with BT Tap to Pay?
Using BT Tap to Pay
Can I use BT Tap to Pay on multiple business devices?
How do I change my business information?
Can I change the icon that appears for my business in the BT Tap to Pay interface?
How do I check or download my transaction history?
Taking payments
How do I take a payment?
How do I provide a receipt?
Can I use BT Tap to Pay outside of the UK?
Which payment services does BT Tap to Pay support?
How do I know if the customer’s payment card is contactless?
Is there a payment limit/cap for payments?
Do I need an internet connection to take a payment?
Can I still use the BT Tap to Pay app if I have no data allowance?
Does BT Tap to Pay support transactions that require a PIN?
How do I keep my device secure when a customer enters their PIN?
The technical stuff
What devices are compatible with BT Tap to Pay?
Which operating systems can use BT Tap to Pay?
Will using BT Tap to Pay affect the battery life of my device?
Is the BT Tap to Pay app secure?
App fees and payouts
How much does BT Tap to Pay cost?
How long will it take for money to reach my bank account?
Can I get my money quicker if I need it?
Where does the money go before it’s paid into my account?
I would like to change the bank account my money goes to
Accessibility
How do I turn on accessibility options for PIN entry?
Problems with the app
I'm having problems logging in
I'm having trouble downloading or opening the app
Something isn't working and I need help
I want to make a complaint
Problems taking payment
I was due a payout and haven't received it yet
Why was my customers payment unsuccessful?
I'm seeing a card error message. What does this mean?
My customers card isn’t working
Refunds and chargebacks
How do I process a refund?
Why have I been charged a transaction fee to issue a refund?
I have no money in my account, how do I issue a refund?
What is a chargeback?
Can I dispute a chargeback
Will I be notified if a customer has disputed a payment/raised a chargeback?