While you're listening to a message, you can access the following functions by pressing the relevant key on your phone:
0 to find out the caller's name and number.
1 to return the call.
2 to forward the message to a colleague.
4 to play the next message.
5 to repeat the message.
6 to listen to previously saved messages (after listening to all your new ones).
7 to delete the message.
9 to save the message.
Just press * to take you back to the dial-in service menu.
Important information about BT One Phone
BT One Phone is no longer available to new customers.
If you're an existing BT One Phone customer, you can continue using the service while we support you through the planned closure of the BT One Phone platform.
If you're looking for a new communications solution, we offer a range of communications solutions that may better suit your business needs, including:
- BT Business Mobile for flexible business mobile connectivity.
- BT Digital Voice for Business for cloud-based business calling.
If you'd like help choosing the right solution for your business, contact your BT account team.