Things here are a bit different to our previous website, and we’re continuing to update it to make your experience even better. This means some of the help pages you’re looking for might not be ready yet.
If you're not directed to the page you were expecting, try using our website’s search bar to find help pages related to your query.
Or if you’re directed to our BT Business Community website, you could ask our Community members for support.
Website links
Links to our website have also changed. If you bookmarked any links from our old site, these might have stopped working properly. Please re-bookmark any pages you want to save using our new links.
Need more help?
If you can't find what you're looking for, try one of these options:
Fix a fault – Report and fix faults with broadband, phone line, email and Cloud Voice services.
Track a fault – Track the progress of any faults you've reported 24/7.
Check service status – Check to see if we're already working on a problem in your area.
Billing and payments – Get help with your bills and payments.
Track an order – Track your order progress and check delivery or appointment details.
BT My Account – Log in to quickly view, pay and download your bills.
BT Business products and services – Find out about our products and services.
BT Business Community – Ask our community a question and get help from our Community members. You'll need to register to post or comment.