Watch our video to find what to expect when we install Fibre to the Premises and read what to expect before and on your FTTP installation day.
To see how we’ll give you Fibre to the Premises (FTTP), watch our short video. You’ll find out what to expect and what you can do to help make your FTTP installation as easy as possible.
Don’t have FTTP or BT’s Full Fibre? Find out how broadband’s installed instead – with simple steps dedicated to the broadband you’ve chosen.
Before your FTTP installation day
- You might notice some engineers working nearby. They’ll be getting the network ready to connect you. They’ll contact you if they need access to your property.
- Make sure you have your new BT hub ready. We’ll deliver this – along with any phones you’ve ordered – in time for your installation day.
- We’ll need to install a box on an outside wall – so decide where you'd like it to go. If you’re not sure, you can ask the engineer for advice on installation day.
- Clear space on both sides of the wall so the engineer can install the FTTP equipment.
On your FTTP installation day
- Your engineer will call you to let you know when to expect them. Make sure they can enter your property safely, and let them know of any access restrictions on this call.
- You'll need a decision maker there to agree things with the engineer, such as where to install your FTTP.
- Your engineer will need to work both inside and outside your property.
- If the fibre cable enters your property from a telegraph pole, your engineer may need to drill a couple of additional small holes outside. This is so your engineer can secure their ladders and work safely.
- Installing FTTP can take up to three hours.
How we'll install your FTTP
- First agree with your engineer where the FTTP connection will enter your premises.
- Usually your engineer will use the hole from your existing phone line. Sometimes they'll need to create new hole.
- Your engineer will install a small junction box on an outside wall and connect the fibre cable to it. The cable will be either on a telegraph pole or underground.
- Your engineer will feed the cable through the wall and install a small, powered, wall-mounted Openreach box (also known as an Optical Network Terminator or ONT) to a wall inside. You'll plug your BT hub into your ONT box.
Testing your FTTP service
- When your engineer’s installed your FTTP, they’ll plug your hub into the Openreach box (ONT).
- Your engineer will test your fibre connection on one of your devices.
- You’ll be able to manage your FTTP through the BT Business App or My Account