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How to make a claim for compensation | BT Business

What is the BT Business compensation scheme and how do I make a claim?

The BT Business compensation scheme enables small and medium business customers to claim fixed levels of compensation from us, if:

  • We don't fix a fault within the agreed timescales for your service care package.
  • We miss an appointment.
  • We’re responsible for delays to the start of your service.
  • We’re responsible for delays porting your number.


How to make a compensation claim or find out more

Our BT Business compensation scheme page has all the information you need.

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