The BT Business compensation scheme enables small and medium business customers to claim fixed levels of compensation from us, if:
- We don't fix a fault within the agreed timescales for your service care package.
- We miss an appointment.
- We’re responsible for delays to the start of your service.
- We’re responsible for delays porting your number.
How to make a compensation claim or find out more
Our BT Business compensation scheme page has all the information you need.