Using the BT Business Hub 5

If you want to enable remote access to devices connected to your wi-fi network, you can open all ports, or selected ports on the BT Business Hub 5.

To set up basic Port Forwarding:

1. From your web browser, open the Hub Manager at http://btbusinesshub.home
2. Select Settings.
3. When prompted, enter the admin password and click OK.
4. Click Port Forwarding.
5. From the Game or Application drop down list, select the rule you require.
6. From the Device drop down list, select the device you want to access remotely.
7. Click Add.

If the application you want to use doesn't appear in the list, you'll need to set up Advanced Port Forwarding. The steps you need to follow will vary, depending on your model of BT Business Hub.

To set up Advanced Port Forwarding:

1. From your web browser, open the Hub Manager at http://btbusinesshub.home
2. Select Settings.
3. When prompted, enter the admin password and click OK.
4. Click on Advanced Settings.
5. Now select Firewall.
6. Next, go to the Manage Games and Applications drop down and choose Add a New Game or Application.
7. Enter Application name (this will describe the port you’re adding, and will also be used to name the port in the Game or Application drop down).
8. Enter the Required Ports in the fields provided, click Add for the port required.
9. Click Apply once all ports have been added.
10. Click Back to Port Forwarding.
11. Select the newly created application from the Game or Application drop down list.

Select the device from the Device drop down list or select User-defined IP Address.

Your BT Business Hub 5 should automatically pick up your broadband network username & password. If you need to enter the details manually you can do this by following these steps:

1. If using a corporate VPN, disconnect.
2. Open your web browser and browse to http://btbusinesshub.home to open the Hub Manager.
3. To change the default username i.e. green-light@service.btclick.com, click Configure next to Broadband username.
4. If asked, enter your admin password.
5. Click Disconnect.
6. Enter your broadband username and password in the boxes provided.
7. Click Connect.

Once connected the page will show the updated details. You are now ready to browse the Internet.

If you can't remember your network username and password, go to What are my login details?

You’ll need your wireless network name (also know as an "SSID") and wireless key to connect computers and wireless devices like tablets, smartphones and games consoles.

The BT Business Hubs all have labels with this information.

On the Hub 5 you'll find the network name (SSID) and wireless key on the hub settings card on the back. This, and other information, is also displayed on a label underneath the hub.

Your BT Business Hub 5 automatically has WPA2 only (Wi-fi Protected Access) wireless security enabled, which replaces the older WEP (Wired Equivalent Protocol) security.

If you still need to change your wireless settings:

1. Open your web browser and browse to http://btbusinesshub.home to open the Hub Manager.
2. Click on the Advanced Settings tab.
3. You’ll be asked to enter your admin password.
4. Click on Wireless.
5. Change your Security setting.

For example, to change to WEP from the more secure WPA:

1. Click WEP (64/40 bits). Set a wireless key for the network. The key will need to be 10 characters long and use a combination of the letters a-f/A-F and numbers 0-9. You should enter a strong key - something that's easy for you to remember but hard for others to guess - and keep a note of it somewhere safe. You'll need this key to reconnect your wireless device to the Hub once the changes are complete.
2. Click Apply.

Click Yes. Any devices connected wirelessly to your BT Business Hub 5 will be disconnected (including the computer you're using if it's connected wirelessly). To reconnect these devices, simply change the set-up using the new wireless key you've chosen.

To Disable WPS on the BT Business Hub 5:

1. Open the web browser on a computer or device to your hub and go to http://btbusinesshub.home to open the Hub Manager.
2. Enter the admin password. Unless you've previously changed it, you'll find the default password on your hub settings card on the back of your hub. if you’ve changed it and now forgotten it, you can use the password override feature to set up a new password.
3. Once you've logged in click the Advanced Settings tab.
4. Confirm by clicking the Continue to Advance Settings button.
5. Click on the Wireless tab, then select the WPS option.
6. Change the Wireless push button connection (WPS) enable option to Off by selecting the radio button. Click Apply.
7. To turn WPS back on, repeat the steps, but select the On option.

Before manually changing channels try a Wireless Channel refresh. This will make sure that your BT Business Hub 5 chooses the best channel available and Smart Wireless will continue to automatically monitor the channels to maintain a good connection.

If you decide to continue with the manual section, the Smart Wireless feature will be turned off.

To manually change your wireless channel:

1. Open your web browser and browse to http://btbusinesshub.home to open the Hub Manager.
2. If this is the first time you have visited the Hub Manager you’ll be asked to change the password.
3. Click on Advanced Settings and enter your password if required.
4. Click on the Wireless tab.
5. To manually select the wireless channel for the "2.4 GHz" band:
   • Go to the 2.4 GHz page and select a channel from the drop down menu next to "Wireless Channel". First try channels 1,6 or 11.
   • Click Apply to confirm the change. Then wait 60 seconds for your computer to automatically discover the new settings. There's no need to change any settings on your computer.
6. You can do the same on the 5GHz page to change your 5GHz wireless channel. We recommend selecting channel 36, 40 ,44 or 48.