The lights on your Hybrid Connect give you an instant status report. One look tells you your signal level and how well it’s working:
| Central light | What it means |
|
|
Hybrid Connect is starting up. |
|
Flashing green |
Hybrid Connect isn’t paired with your hub. Make sure your hub is on and connected to your Hybrid Connect. |
|
Flashing blue |
Hybrid Connect is connecting to your hub. |
|
Blue |
Hybrid Connect is connected to your hub. |
|
Orange |
Hybrid Connect is too far from your hub. |
|
Flashing red |
Hybrid Connect can't connect to your hub. Try using your Ethernet cable and restarting Hybrid Connect. |
|
Red |
There’s a problem. First restart Hybrid Connect. If the light is still red, get in touch. |
| 4G signal bars | What it means |
|
Flashing blue |
Hybrid Connect is connecting to 4G. |
|
All blue |
Hybrid Connect has a strong 4G signal. |
|
Partially blue |
Hybrid Connect has a 4G signal. How to improve your 4G signal |
|
All white |
Hybrid Connect is using mobile data. This will keep you connected if you have Hybrid Backup, or give you a faster connection if you have Hybrid Speed Boost. |
|
Flashing red |
Hybrid Connect can't connect to 4G. |
|
Red |
There’s a problem, please contact us. |
You don't even need to see your hub or Hybrid Connect to check the signal and status. Just log in to My Account to check.