Hopefully you’re up and running and experiencing Complete Wi-Fi coverage. If not, here are some of the most common questions and solutions.
What do the lights on my Wi-Fi Discs mean?
When you first plug in your Wi-Fi Disc you’ll need to wait for it to start up. This usually takes about 2 minutes.
If you see these colours when you’re not starting up your Wi-Fi Disc, follow the instructions to resolve the problem.
| Blue | Your disc is all connected | Red | There's a problem somewhere |
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Good wi-fi or Ethernet connection. All is working well. |  |
Turn your hub and disc off and on again. If the light still doesn't turn blue, use a paper clip to press your disc's factory reset button. |
| Solid purple | Your disc is starting up | Red flashing | Your disc is not connected to your Smart Hub 2 |
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It will take approximately 60 seconds to fully turn on. |  |
Follow the instructions to connect using WPS or Ethernet. |
| Orange | Your disc is working OK | Blue flashing | Your disc is connecting |
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Ideally try moving the disc closer to the hub or one of the other discs. |  |
WPS has been activated and is connecting to your hub or device. This could take a couple of minutes. |
The lights are too bright, can I dim them?
You can change the brightness of the lights via the BT Business app. Just choose the Wi-Fi Disc you want to manage from Your networks and then Disc light setting to switch between High, Low or Off. Don't worry, if you set them to 'Off', we'll still alert you if there's a fault on any device.
I'm having problems with my Complete Wi-Fi coverage
The first thing to try is to relocate your Wi-Fi Disc. The BT Business app will help you test alternative locations and signal strength.
If you’re still not getting Complete Wi-Fi coverage, report a fault online or call us. We’ll run tests to find out what’s wrong. If another Wi-Fi Disc will solve the problem, we can send you up to five extra Wi-Fi Discs free of charge.
Do I need a BT Business Smart Hub 2 to use Wi-Fi Discs?
Yes, because Wi-Fi Discs only work with a BT Business Smart Hub 2. Any other type of BT Business hub can’t be paired with a Wi-Fi Disc.
Learn more about Complete Wi-Fi