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We're designing tomorrow, today

Serving business customers in 180 countries across the world
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design thinking
into
business outcomes

Our work

Broadband

Improving the acquisition experience with customisable content and a clean content hierarchy providing the most important details above the fold.

BT Business Community

Created to improve customer engagement and to support user learning, the BT Community - through its blogs and how-to guides - has improved customer experience and brand confidence no end.

“Design is at the heart of everything we do at BT Business. By putting the customer at the centre, we're designing the best products and services, for their needs and outcomes.”

Harry Singh
Managing Director - Business Digital

Our culture

Mental health
Dedicated time for designers to get into their flow state
Learning and development
Internal and external course provision
Employing
160+Designers across our organisation
Empowering women in work
45%of our board members are female
People networks
2023 British Diversity Awards nominees
Rewards
Tailored digital skills development paths
LocationBuilding
GlasgowAlexander Bain House
Manchester125 Deansgate
BirminghamSnowhill
BristolAssembly
LondonOne Braham
BangaloreRMZ Ecoworld
GurugramCyber City

Our team

Our Design team is located across six strategic locations

Our values

Customer experience always comes first. We never lose sight of their needs.

Personal

We come across as human and show our customers that we understand & care.

Simple

We’re straightforward, easy to deal with and make complex things clear.

Brilliant

We lead the way in creating new things. And whatever we do, we do it really well.

What we're up to