Broadband and phone line packages

BT Infinity for business + phone line

from £46.00 a month (ex VAT)

The UK's best rated* superfast broadband
*Best customer-rated fibre broadband (uSwitch.com 2013)

Check availability

Don't need a phone line

When it comes to broadband
more businesses choose BT than any other provider ...

BT Business broadband customers always get the best performance, even when home users are slowing each other down.

If you've got a fault, we aim to fix it by the end of the next working day. And we're always investing in our systems, networks, and people to make sure you get the best service.

Unlimited usage at no extra cost

Get all of the benefits of a business grade product plus unlimited download and upload with our Unlimited and BT Infinity for business package.

Won't slow you down during busy times

Our business broadband is 99.99% reliable and unlike home broadband, it won't slow down even at the busiest times of day.

Freedom to work in or out of the office

With free, unlimited access to over 5 million UK wi-fi hotspots that you can start using before we install your broadband.

Peace of mind

Free 24/7 technical support: there's always someone on the end of the phone to help.

Compare all the packages

Mobile, broadband & phone packages Choose your package
Value Value line & capped calls Order now Basic broadband Phone line & calls Order now Unlimited broadband Phone line & calls Order now BT Infinity Phone line & calls Check availability
Contract length 24 months 12 months 24 months 12 months 24 months 12 months 24 months
Exchange area 3
/ month (ex VAT)
£23.00 £31.00 £28.00 £35.00 £33.00 £40.00
From£45.00
Exchange area 1 & 2
/ month (ex VAT)
£26.00 £34.00 £31.00 £38.00 £36.00 £43.00
Speed





Speeds of up to 17Mb You can check your broadband
speeds in the speed checker
Up to 76Mb
Watch a video on how the
extra speed can help you
Usage



10GB
About what you'd use watching 10 programmes on the BBC iPlayer
10GB
About what you'd use watching 10 programmes on the BBC iPlayer

Unlimited
100GB
or
Unlimited
Phone line
installation ?

This charge covers the work that we have to do to connect your line. Even if we don't need to visit your premises, we still have to cover things that you don't see like network planning, technical work in the exchange, and engineering activities out in the street.

£105.00 £120.00 £105.00 £120.00 £105.00 £120.00 £105.00
Capped calls Included Included Included Included Included Included Included
500 UK landline minutes     Included   Included   Included
Call Package
£12.50 / month
    Included   Included   Included
Unlimited Wi-fi Yes Yes Yes Yes
Email addresses 10 10 10 10
Broadband support


BT Prompt Care BT Prompt Care BT Prompt Care BT Prompt Care
&
BT Tech Heads
Phone line care level



Standard: We'll aim to fix your line within 2 working days BT Prompt Care: We'll aim to fix your line by end of next working day BT Prompt Care: We'll aim to fix your line by end of next working day BT Prompt Care: We'll aim to fix your line by end of next working day
Extras
Wireless router

Normally £79.00
£59.00 if you order online (plus £8.00 delivery)
Inclusive (£8.00 delivery)
1 Static IP
/ month (ex VAT)?

Think of an IP address as the address of your computer on the internet. It's a series of numbers that identifies your computer on the network. That way, other computers can communicate with you and you with them and then - bingo - you're on the internet

£5.50 £5.50 £5.50 £5.50

Optional extras

What can I get with BT Business broadband?

BT Business Hub

BT Business Hub

This is our flagship wireless router, we've designed it to give you a strong, reliable, and secure wireless network so you can connect wirelessly to your broadband, whatever device you're using (as long as it's wireless-enabled, of course): computer, tablet, laptop, smartphone, and whatever comes next.

You can now save £20 when you order the Business Hub online together with BT Business Basic and Unlimited Broadband. It's just £59 - against £79 if you order it over the phone (all prices ex. VAT and there's also £8 delivery on top).

You'll get the hub free with our superfast, BT Infinity for business products (plus £8 delivery). And because it works with both BT Business Broadband and BT Infinity for business you won't need to change your kit if you upgrade to fibre.

Static IP addresses

Static IP addresses

What is an IP address?

Think of an IP address as the address of your computer on the internet. It's a series of numbers that identifies your computer on the network. That way, other computers can communicate with you and you with them and then - bingo - you're on the internet.
IP addresses are either static or dynamic.

What is an IP address?

Think of an IP address as the address of your computer on the internet. It's a series of numbers that identifies your computer on the network. That way, other computers can communicate with you and you with them and then - bingo - you're on the internet.

IP addresses are either static or dynamic.

What's the difference between static and dynamic IP addresses?

A static IP address is a fixed, permanent address that is unique to you and does not change. A dynamic IP address is one that changes every time you connect to the internet.

It's not unique to you, you'll just be allocated one from a pool of IP addresses that you'll use for the duration of that particular connection.

Why do I need a static IP address?

Do you want to...?

  • Connect to your computer from wherever you are in the world
  • Make it easy for other computers to find yours on the internet
  • Run your own email server (and associate it with your domain name)
  • Set up your own secure Virtual Private Network
  • Improve your wireless security
  • Run your own website and FTP server
  • Run CCTV off your network
  • Use off-site server duplication

If you're interested in any of these, you should be interested in a static IP address.

How can I get a static IP address?

There are two ways you can get a static IP address.

1. If you haven't got BT Business Broadband yet, just add a static IP address to your online broadband order. Prices start from just £5.50 a month.

2. If you've already got BT Business Broadband, you can add a Static IP address via the Manage services part of the site.

Business Broadband packages - Static IP prices

  Basic Unlimited Infinity option 1 and 2
1 static IP monthly (ex VAT) £5.50 £5.50 £5.50

Note: from the 1st August 2014, the price of 5 static IPs, when purchased with Basic, Unlimited, Advance Support and Infinity option 1 and 2 broadband, goes up from £5.50 to £7 per month. For more information refer to our pricing info page.

Calling plans

Calling plans

500 free minutes

24 month contracts

With all 24 month Business Complete contracts you get 500 minutes each month that cover:

  • UK land lines
  • 0870 & 0845 numbers
  • Capped rates after you've used your minutes

Call Package

24 month contracts

If you need more minutes, then add a Call Package for £12.50 month extra and get:

  • 5000 minutes to UK and international landlines
  • 500 UK mobile minutes each month.
  • Capped rates once you use all your minutes

Save £96 a year when compared to adding Call Package outside of a Line & broadband package.

Capped calls

12 month contracts

If its just a 12 month contract you need then with One Plan Traditional, you can opt to have capped calls to:

  • Landline – 15p for up to an hour
  • Mobile – 25p for up to an hour
  • International calls – 10p to £20 (depending on the country you call)

Capped rate calls

Available with 24 month contracts

Once you've used your monthly allowance of 500 minutes, you will then get the Business Complete capped rates:

  • 5p for fixed UK calls lasting up to an hour to all 01, 02 and 03 numbers
  • 20p for calls to most UK mobiles lasting up to an hour
  • 10p - £20 for international calls lasting up to an hour, depending on the country you call

Capped call rates with one Plan Traditional

There's no charge for this calling plan, you simply need to opt-in when you order online. You need to commit to spend £200 a year - which you'll make up with just your line rental alone and any calls.

  • 15p for fixed UK calls lasting up to an hour to all 01, 02 and 03 numbers
  • 25p for calls to most UK mobiles lasting up to an hour
  • 10p - £20 for international calls lasting up to an hour, depending on the country you call

Call charges Pence per minutes call charges outside of any free calls allowance (ex VAT).

  Daytime Mon—Fri: 7am—7pm Evening Mon—Fri: 7pm—7am Weekend Sat—Sun: all day Call set up
Local & national01, 02, 03 & 0870 numbers 4p for the first minute, then capped at 15p for up to an hour
(then 4p per minute)
5p
0845Local NTS 2.55p 0.85p 5p
Mobiles 9p per min capped at
25p for up to an hour
(then 8.6p - 9p)
6p
International Various pence per minute rates for each country capped capped at 10p - £20 for up to an hour, dependant on country called
(then pence per minute rate varies by country)
View full country list and prices
7p
  Daytime Mon—Fri: 7am—7pm Evening Mon—Fri: 7pm—7am Weekend Sat—Sun: all day Call set up
Local & national01, 02, 03 & 0870 numbers 2p for the first minute, then capped at 5p for up to an hour
(then 2p per minute)
2p
0845Local NTS 2.55p 0.85p 2p
Mobiles 7p for the first minute, then capped at 20p for up to an hour
(then 7p per minute)
6p
International Capped at 10p - £20 for up to an hour, dependant on country called
(then pence per minute rate varies by country)
View full country list and prices
3p
  Daytime Mon—Fri: 7am—7pm Evening Mon—Fri: 7pm—7am Weekend Sat—Sun: all day Call set up
Local & national01, 02, 03 & 0870 numbers 15p 13p 10p 18p
0845Local NTS 3.36p 0.85p Minimum call charge of 5p
MobilesVaries by network 9p - 22.2p / minute 9p - 15.9p / minute 9p - 15p / minute 18p
International Charges vary by country
View full country list and prices
18p

Terms

BT Business Broadband Access Service

Conditions for BT Business Services

Download (240KB, PDF)

Service Schedule for BT Business Broadband Access Service

Download (188KB, PDF)

Charges Schedule for BT Business
Conditions for BT Business Services and Service Schedule for BT Business Broadband Access Service also apply

Download (148KB, PDF)

Acceptable use policy

Visit webpage

BT Business Total Broadband Extras

BT Business Lite Web Hosting and Business Email Lite powered by Microsoft® Office 365

Download (126KB, PDF)

0800/0844 number rental is subject to BT Inbound Contact UK Conditions

Download (203KB, PDF)
Things you need to know

Savings

  • Broadband:Save £1 a month on Basic & unlimited broadband and £2 a month on Advanced support Broadband when compared to ordering Broadband outside of a BT Business Complete package
  • Call Package: Save £8 a month when compared to purchasing Call Package outside of a package that contains broadband or mobile. Usual price £20.50.

BT Business Complete - 24 month Minimum Period

BT Business Complete (BTBC) includes a 24 month Minimum Period and you'll receive the benefits of BTBC during the Minimum Period. At the end of that time the contract will continue but the Inclusive Minutes will no longer apply. You'll continue to receive the other benefits of BTBC, but no new Minimum Period will start.

Please note that an Annual Charge may apply where you do not achieve 80% of your Committed Spend. The products and services that you include within BTBC are provided on the standard Terms and Conditions applicable to those products and services and are not provided under the Contract for BTBC. Termination of the BTBC Contract will not terminate these products and services, which must be terminated in accordance with the relevant BT standard Terms and Conditions.

BT Business Complete Terms & Conditions apply

Value lines

Our broadband packages that include the "Value" phone lines are only available as new services. That means that you cannot change your existing phone line service for a 'Value' service.

500 Inclusive Minutes

It's available to new BT Business Complete customers.

The offer comprises 500 minutes per calendar month per eligible line

  • You can't carry over unused minutes
  • At least one chargeable call must be made per calendar month
  • The offer covers calls to 01, 02, 03, 056, some 055, 0845, 0870 and from
  • Northern Ireland to the Republic of Ireland

See the details here

Capped calls

It's available to new BT Business Complete customers.

UK Landlines: Applies to 01, 02 and 03 numbers only. Pence-per-minute rates apply after 60 minutes. Set up fee and fair use policy applies.

Mobile: Opt in required. Set up fee applies. Applies to calls to the 4 main Mobile Operators only. Exclusions (including calls to numbers ported from other networks) and fair use policy applies.

International calls: Opt-in required. Landline calls only. Set-up fee applies below the cap. Call restrictions and fair use policy applies.

See all the details here

Adding the Call Package

It's available to new BT Business Complete customers.

It covers calls to 01, 02, 03, 056, some 055, 0845 and 0870 numbers, UK mobiles and most international destinations.

The calling package can be taken on any lines in the customers BT Business Complete inventory.

Monthly allowance of 5000 landline & international minutes per month combined and 500 minutes to UK mobiles

Terms and conditions apply. See the details here

Intra Business Calls

It's available to new BT Business Complete customers.

A Fair Use Policy applies to Intra Business Calls. Under this Fair Use Policy, where the total of the Customer's Intra Business Calls exceeds 75% of the Customer's total calls in any calendar month, BT may terminate the Intra Business Calls or the BT Business Complete contract.

See all the details here

BT Prompt Care

BT Business Total Broadband and BT Infinity for business is covered by our Prompt Care service as standard. In the unlikely event that you have a problem, we'll aim to fix it by the end of the next working day after the fault is reported, Monday to Saturday. If we don't fix it by the next working day, you can claim £25 through our Customer Service Compensation Scheme.

We aim to fix broadband and Infinity faults reported Monday-Saturday by 23:59 on the next working day. The broadband Customer Service Compensation Scheme covers BT Business Total Broadband Office, Office Unlimited, Advance and Advance Support, BT Infinity for business Advance and Advance Support. Claims must be made within 90 days of the fault being repaired. For successful claims, a credit for £25 will be applied to the future rental on the broadband or fibre line that experienced the fault. Exclusions apply. Full details of the Customer Service Compensation Scheme can be found at www.bt.com/terms.

See all the details here

BT Business One Plan Traditional

12 month Minimum Period

BT Business One Plan Traditional provides:

Capped calls

BT Business One Plan UK Landlines: Applies to 01, 02 and 03 numbers only. Pence-per-minute rates apply after 60 minutes. 4p set up fee and fair use policy apply.

Mobile: Opt in required. 6p set up fee applies. Applies to calls to the 4 main Mobile Operators only. Exclusions (including calls to numbers ported from other networks). Fair use policy applies.

International calls: Opt-in required. Landline calls only. 6p set-up fee applies below the cap. Call restrictions fair use policy apply.

See all the details here

Broadband

As part of a line and broadband package.

Unlimited wi-fi minutes

You need to opt in to get this service and have signed up for a minimum of 12 or 24 months

  • You will have unlimited wi-fi minutes with all new BT Business broadband lines
  • You'll get a voucher which will enable your wi-fi minutes
  • One voucher will be issued per BT Business Broadband connection
  • You'll need a wireless-enabled device to benefit from BT Wi-fi minutes

You can use your minutes in hotspots if coverage is available

Terms & Conditions apply. See the details here.

Broadband usage

Usage above the allowance (10GB a month for Basic Broadband referred to as BT Business Total Broadband Office in the BT Business Broadband Access Service terms and conditions) will incur usage charges.

Mobile

As part of a BT Business Complete package. 24 month Minimum period

Talk Time Solo - Budget, Premium, Platinum tariffs

Inclusive minutes are per connection and cannot be shared. They apply to UK fixed lines, starting with 01, 02 and 03 (excluding the Channel Islands and the Isle of Man), other UK mobile users in the UK, and voicemail. Once you have used all of your inclusive minutes, calls are then charged at standard BT Mobile rates.

UK texts apply to any UK mobile and exclude texts outside of the UK, MMS and premium rate numbers.

500MB, 1GB, 2GB data allowance is per connection and cannot be shared. Applies to data received in UK. Usage in excess of contract charged at £2 per MB.

Free calls to company phones are between BT Mobile and BT Landlines on the same customer contract with BT Business Complete.

Unlimited wi-fi minutes available with BT Wi-fi across the UK with all Android customer contracts only.

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