Special offer exclusion, terms and conditions
Unlimited Spring Offer 2015
Business Infinity Special Offer - £5 Discount Offer
Connection Voucher Scheme
Will I need a new router?
You’ll need a router to get up and running, but don’t worry. If you’re a new customer you’ll receive either our Hub 3 or Hub 5 – depending on whether you’re
going for broadband or superfast fibre broadband.
If you’re an existing broadband customer and you’ve upgraded to superfast fibre broadband, we’ll send you out a brand new Hub 5.
If you’re an existing broadband or superfast broadband customer and you want to change your monthly subscription, but not the type of broadband (broadband or superfast broadband) you’re using, then you can carry on using the hub you already have. This saves you the hassle of installing a new one.
Why do we have different prices?
Our costs vary from place to place so depending on where your business is, you may see higher, or lower, prices.
Support - broadband
All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.
This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.
If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.
Here’s the detail:
We aim to fix faults reported Monday to Saturday by 23.59 on the next working day.
The broadband Customer Service Compensation Scheme covers BT Business Broadband Unlimited, BT Business Broadband Premium, BT Business Infinity
Unlimited and BT Business Infinity Unlimited.
You must have reported the fault to us (and have a fault reference number).
Make sure you claim within 90 days of us fixing the fault.
If your claim is successful, we’ll credit your next bill with £25.
Check the full details of the scheme
if you want to know more (and to read about the exclusions to it).
If you choose one of our plans with a data allowance: BT Business Broadband or BT Business Infinity, and you let us know there's a problem before 6pm, we'll
aim to get it fixed within two working days. This is the same for your phone line and your broadband.
Support – phone lines
We aim to fix faults reported before 6pm Monday to Saturday by 23.59 on the second working day
We aim to fix faults reported before 6pm Monday to Saturday by 23.59 on the next working day.
We aim to fix all faults within 6 hours of you reporting the fault to us.
What if we don’t fix the fault when we said we would?
If we're late in fixing the fault, you may be eligible to claim a daily rate rental rebate through our Customer Service Compensation Scheme.
If an engineer needs to visit your premises, you’ll be able to choose an appointment between 8am and 1pm or between 1pm and 6pm, Monday to Friday. We don’t make appointments for bank holidays.
The engineer will arrive to start the work during these times. They may not finish the work until after the end of the time slot.
If we don’t need to send an engineer, your fibre broadband will start working at some point before midnight on the day of activation (we’ll tell you about that when you place your order).
See our terms and conditions.
Free unlimited access to over 5 million wi-fi hotspots around the UK
You can start using the BT Wi-fi hotspots as soon as you’ve confirmed your order (that’s right: you don’t even need to wait for us to install your broadband!).
Just login with your ‘@btconnect.com’ details and you’ll be away.
Microsoft Office 365 Small Business license included as standard with Broadband Premium, Infinity Unlimited and Infinity Premium subscriptions
BT Business Broadband Premium, BT Business Infinity Unlimited, BT Business Infinity Premium all include one user license for Microsoft Office 365 Small
Business. Read more about it here. This gives you access to
Professional Office applications so you can create and access documents and business-class email securely anytime, anywhere - on any device.
Because Office 365 is run from the cloud you won’t need to worry about updating to a new version - ever. All that is taken care of, so you’ll know
you’re always using the most up to date versions of programs like Word and Excel.
You can easily upgrade to Microsoft Office 365 Small Business Premium if you want to. You’ll only pay an extra £4 each month. You can add more licenses for either Microsoft Office 365 Small Business or Microsoft Office Small Business Premium if you need to.
You’ll need a domain name to get going with Microsoft Office 365. This can be the domain name you’ve already got, or we can sort one out for you.
Extra IT support with Tech Heads with Premium products
You’ll get BT Tech Heads included as standard with BT Business Broadband Premium and BT Business Infinity Premium, giving you technical support on a wide range of IT issues for up to 3 computers. This is on top of the Prompt Care you’ll receive for any broadband faults.
We can help you with a whole range of broadband and IT questions and issues. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.
Tech Heads is available 24/7 and it’s free to call.
Tell me more about the speeds I can get with superfast fibre broadband
There are several factors that can affect your speed, including:
- Distance between your premises and your telephone exchange
- Distance between your installation point and the green cabinet in the street
- The condition, length, and amount of your internal wiring
- The equipment you’re using
You'll get a more consistent speed with fibre broadband than you would with standard broadband.
Speed may vary at certain times. See our terms and conditions for details.
BT Business Infinity and BT Business Infinity Unlimited
Speeds based on BT Infinity and BT Infinity Unlimited average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research
conducted in May 2013, and published in the August 2013 Ofcom report.
BT Business Infinity Premium
Speeds based on BT Infinity Premium average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May
2013, and published in the August 2013 Ofcom report.
What you need to get online with superfast fibre broadband
To get superfast fibre broadband you’ll need a BT phone line. If you’ve already got standard broadband installed on it we’ll just upgrade the service to
superfast fibre broadband, if it’s available.
The UK’s favourite business broadband
Based on market share. Business broadband market size taken from Ofcom Communications Market Report 2013 - 1st August 2013.
BT Business Call Essentials: the Call Plan
There is a 24-month minimum period (although BT Business Call Essentials doesn't actually cost you anything). At the end of the period, you'll continue to be on the Call Plan but you'll no longer receive the 100 free minutes every month.
The 100 free minutes each month applies to each line that you include in the Call Plan, except for Value lines.
The Call Plan includes calls of up to 60 minutes to fixed UK (01, 02, 03, 05 - where charged at G21 rates) and 0800 numbers, and calls from Northern Ireland to fixed destinations in the Republic of Ireland. Plus UK fixed to UK mainland mobile calls (excludes calls to specialised numbers and some other rates).
Check the BT Price List to see which lines and services you can include in the Call Plan.
BT Business Call Essentials: the call packages
Both the UK Unlimited and 2500 IDD call packages have a minimum period of 24 months.
If you end your call package within the minimum period, you'll have to pay a charge for finishing early. The charge is equal to 50% of the outstanding
monthly charges from when you finish the call package to the end of the minimum period.
BT One Plan Traditional on 12-month contracts
15p for fixed UK calls lasting up to an hour to all 01, 02, and 03 numbers
25p for calls to most UK mobiles lasting up to an hour
10p - £20 for international calls lasting up to an hour, depending on the country you call
UK landlines to 01, 02, and 03 numbers only: 4p set-up fee on each call; charges for each minute over 60 minutes - see fair use policy and conditions.
International calls: opt-in required. Landline calls only. 6p set-up fee applies below the cap. Call restrictions, fair use policy and conditions apply.
Our broadband packages that include a Value phone line are only available as new services. That means that you cannot change your existing phone line service for a Value service.
Network reliability as of March 2015.