Managed services

BT Managed Services provides organisations with proactive management, monitoring and optimisation of critical IT, network and security services.

Combining service expertise, AI-driven operations and end-to-end service management, BT helps businesses resolve issues faster, improve resilience, strengthen security and continuously optimise performance.

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How can my business benefit from BT Managed Services

Managing technology is becoming more complex. Skills shortages, evolving security threats and growing digital estates can put pressure on your teams.

BT Managed Services helps reduce that burden through proactive management, automation and expert support, strengthening your security posture and helping you stay focused on your business.

Improve efficiency
Reduce the time and effort needed to manage your technology, helping your teams stay productive and focused on strategic priorities.
Gain greater visibility
Get clearer insight into your technology environment, helping you make informed decisions and respond to change with confidence.
Improve resilience and security
Detect and resolve issues faster to reduce disruption, maintain performance and keep your business running smoothly.

Why choose BT for managed services

Kickstart your digital transformation with smart solutions that connect your locations, keep your data secure, and support your staff for more productive working.

Stay ahead of issues

We use proactive monitoring and intelligent insights to detect risks early. This can help reduce outages, minimise disruption and maintain a consistent service experience.

Recover faster

Resolve common problems more quickly with automation. Reducing downtime, improving customer experience and help to keep critical business services running smoothly.

Build resilience

Greater visibility across your technology estate helps you optimise performance, strengthen resilience and make more informed decisions as your business evolves.

Security you can rely on

We’ve protected customers and the UK’s critical national infrastructure for over 70 years. Independent analysts, including Gartner, IDC, ISG and GlobalData, have recognised our leadership in network and security services.

AI operations at scale

Keep services running smoothly with BT's Artificial Intelligence for IT Operations (AIOps). Backed by £20 million invested to date and a further £40 million in ongoing development, we use UK-wide network insights, automation and proactive management to identify and resolve issues faster.

Our managed services fit around your existing tools, teams and technology, helping you achieve the outcomes you need without adding complexity.

Managed services that work for everyone

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Retail
Enhance agility with AI Ops that optimise your digital estate. Enable innovation with advanced risk mitigation, ensuring critical IT services stay secure and high-performing at scale.
Retail industry
Health
Our audited, best-in-class certified standards are trusted by Critical National Infrastructure. Ensure patient data and operational control remain entirely within the UK to meet strict regulatory requirements.
Health industry
Industries
Proactive, self-healing issue detection and specialist talent help master rapid technological change and maximise uptime across every site.
All industries
Finance
Trusted partner of 19 of the top 20 UK financial companies. We mitigate compliance risks with predictive risk avoidance and industry-leading process maturity that meets NASA-grade quality standards for your most critical services
Finance industry
Communities
Embrace digital transformation and a rapidly changing landscape with our flexible, agile services - protecting public revenue and building trust through reliable service continuity.
Communities

Service options

Every organisation has unique priorities, which is why we offer a range of flexible service options so you can access to the right level of support and expertise at the right time, enabled by our economies of scale.

Service expertise

End-to-end service management expertise, from design and transition through to ongoing support. We work across major technology partners to help keep your services running smoothly.

Best in class

Industry-recognised service management standards and security accreditations, giving you confidence that your services are managed and supported to a consistently high standard.

Innovation

Partnering with Accenture and investing in automation and Artificial Intelligence for IT Operations (AIOps) to drive service innovation, improve performance and deliver better outcomes for your business.