What billing tasks can I do online?
Online billing with My Account gives you more info, choice and control than you get with paper bills. At your fingertips you'll find up to 15 months of bill and call information.
Do all this and more, fast and easy, 24/7:
- Download your bills for free as tax-compliant PDFs.
- Download your bills as free CSV data files - the maximum detail we can give on each item in your bill. Also use in spreadsheets to sort your billing data your way.
- View items of usage until 7.30pm the day before.
- Pay bills by card.
- Set up, change or cancel a Direct Debit.
- Switch to paper-free billing to save money and reduce waste.
- Change your billing address.
- View, download or print your account statement.
- Analyse your billed charges.
- Make a billing enquiry.
It's easier to do more with your account and faster:
How can I see a breakdown of my products and services?
- From the Billing overview page, click on the View bill button to see your latest bill
- Under View charges by, click on Regular charges
- Click on the charge - a Quick view box will open
- Now click on your phone number in the Quick view box to see your products and services