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Business

Business broadband and internet


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99.99% reliable broadband

When being online is essential, don't settle for anything less than BT Business

We have different options, from basic broadband to unlimited superfast fibre broadband (with extra products and support). With all our broadband options you get FREE unlimited access to over 5 million wi-fi hotspots, 24/7 support, and fast, reliable speeds because we prioritise business users.

See how fast your business can go with our broadband...

Want broadband and need a BT phone line? Just fill in your postcode. Already got a phone line and just want broadband? You'll need to fill in your postcode and phone number.

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Thank you for your interest.

Did you know that if you choose BT Broadband we will upgrade you to Fibre when it arrives at no extra cost!

View your BT Broadband Broadband choices

We like telling people this – YOU CAN GET FIBRE!

Your business can benefit from superfast fibre broadband, fantastic!

There’s already a phone line installed that we can use.

We like telling people this – YOU CAN GET FIBRE!

Your business can benefit from superfast fibre broadband, fantastic!

You'll need a BT phone line to get our superfast fibre broadband, so choose which of our line and broadband bundles is right for you. If you already have a new BT line you might need to wait 48 hours for it to update.

We like telling people this – YOU CAN GET FIBRE!

Your business can benefit from superfast fibre broadband, fantastic!

The only slight hitch is that at the moment your line isn’t compatible with broadband so we’ll need to convert it for you, or you can buy a new one. It’s up to you. We’ll need to speak to you in person if you want to convert your line. To talk to one of our experts, please call us on: 0123 345 7890

Excellent news!

You can get broadband from BT Business.

There’s already a BT phone line installed but there’s no broadband on this line, so you’ll need to choose which broadband package you’d like to go for.

Your business:

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Fibre broadband

Broadband

Up to 56.8 Mbps max download speed


What would you like to do next?

View fibre broadband choices View broadband choices View line & fibre broadband packages View line & standard broadband packages

Fibre broadband

Broadband

Up to 56.8 Mbps max download speed


What would you like to do next?

View fibre broadband choices View broadband choices Buy a new line with Fibre broadband View line & standard broadband packages

Superfast fibre broadband isn’t with you just yet, but leave your details and we’ll let you know as soon as it’s on its way to you.


Standard business broadband

Choose from a range of award-winning, built-for-business broadband options

Illustration of a man working with laptop
  • Speed up to
    17 Mbps
  • From
    £10.00per month (ex VAT)

Superfast fibre broadband

If you want the UK’s best-rated fibre optic broadband (Best customer-rated fibre broadband (uSwitch.com 2013)), we have a range of options to choose from.

Illustration of a man and a woman looking at a computer screen
  • Speed up to
    38 Mbps
  • From
    £25.00per month (ex VAT)

I’m ready to switch to BT

switch

We’re biased, but that sounds like a good idea!

We have over 30,000 customers who rely on our broadband every single day to keep their businesses running smoothly.

Find out how you can easily make the switch today.

Learn more

Existing customer?

Fibre Wire

Upgrading to superfast fibre broadband is easy. First, we’ll need to find out if it’s available in your area yet. It only takes a minute or two; we just need your phone number and postcode.

Upgrade now

I need a dedicated line

Office Buildings

Do you make very high demands of your broadband? Some businesses can benefit from a dedicated leased line that can carry heaps of data exceptionally fast.

Learn more

Didn't find what you were looking for?

Compare all products

We love a good success story. Find out how other UK businesses are making the most of broadband from BT Business.

FAQs

  • When will I be able to get superfast fibre broadband?

    We’ve committed more than £2.5 billion to deploy fibre broadband and our engineers are working hard all the time to get superfast broadband to you as quickly as possible.

    Find out if you can get superfast fibre broadband now.

    How do I access the more than 5 million BT Wi-fi hotspots around the UK?

    It's simple. Just select the BT Wi-fi network from the available networks on your device; then just login with your ‘@btconnect.com’ details and you’ll be away (we gave you these when you joined us).

    Do you just do broadband and phone lines?

    No, of course we don’t!

    Being well connected doesn’t end with getting your business online or set up with a landline. BT Business can offer you services to help you right across your business.

    Get help with your marketing, let us take care of your IT support (even things unrelated to your phone and broadband), or even take the hassle out of setting up your website.

  • How do I upgrade my existing BT Business plan?

    You can upgrade the level, or type (broadband or fibre) of broadband you have online at any time. When you upgrade you’ll start a new contract that will run for 12 or 24 months (depending what you choose) from when you upgrade.

    How long will it take to get my broadband up and running?
    I’m switching my broadband to BT from another supplier

    We can switch you over more quickly if you’ve already asked your current provider for your MAC code (it stands for ‘Migration Authorisation Code’ – they’ll know what you mean). Have it with you when you place your order and we’ll take care of the rest.

    Normally, we’ll have you up and running within 6 working days.

    I’m switching my broadband and phone line to BT from another supplier

    We can switch you over more quickly if you’ve already asked your current broadband provider for your MAC code (it stands for ‘Migration Authorisation Code’ – they’ll know what you mean). Have it with you when you place your order and we’ll take care of the rest.

    Normally, we’ll have you up and running between 10-15 working days.

    I'm a new customer and I don’t need to switch from an existing supplier.

    If you already have a BT phone line, we’d expect to get your broadband working within 6 working days.

    If you’ve got a phone line from another company, we could still get your broadband working within 6 working days but sometimes it takes a little longer (it depends on the type of line you’ve got).

    If you don’t have a phone line at all, then we’ll have to install a new one, which means we’d expect to have your broadband working between 10-15 working days.

    I have BT’s home broadband at the moment and want to switch to your business broadband.

    We’ll aim to have you up and running within 6 working days.

    Anything else I need to know?

    These time frames are estimates. Depending on your circumstances, it might take us a little longer. But don’t worry; we’ll stay in touch along the way so you’ll always know where we’re at.

    If you order a BT Business Broadband, BT Business Broadband Unlimited, or BT Business Broadband Premium customer, you'll receive your new hub within 4 working days of placing your order.

    If you order a BT Business Infinity, BT Business Infinity Unlimited, or BT Business Infinity Premium, product your new hub will arrive in plenty of time before the engineer comes out to install your broadband.

Things you need to know

Will I need a new router?

You’ll need a router to get up and running, but don’t worry. If you’re a new customer you’ll receive either our Hub 3 or Hub 5 – depending on whether you’re going for broadband or superfast fibre broadband.

If you’re an existing broadband customer and you’ve upgraded to superfast fibre broadband, we’ll send you out a brand new Hub 5.

If you’re an existing broadband or superfast broadband customer and you want to change your monthly subscription, but not the type of broadband (broadband or superfast broadband) you’re using, then you can carry on using the hub you already have. This saves you the hassle of installing a new one.

Why do we have different prices?

Our costs vary from place to place so depending on where your business is, you may see higher, or lower, prices.

Support

All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.

This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.

If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.

Here’s the detail:

We aim to fix faults reported Monday to Saturday by 23.59 on the next working day.

The broadband Customer Service Compensation Scheme covers BT Business Broadband Unlimited, BT Business Broadband Premium, BT Business Infinity Unlimited and BT Business Infinity Unlimited.

  • You must have reported the fault to us (and have a fault reference number).
  • Make sure you claim within 90 days of us fixing the fault.
  • If your claim is successful, we’ll credit your next bill with £25.
  • Check the full details of the scheme if you want to know more (and to read about the exclusions to it).

If you choose one of our plans with a data allowance: BT Business Broadband or BT Business Infinity, and you let us know there's a problem before 6pm, we'll aim to get it fixed within two working days.

Engineer appointments

Engineer appointments are between 8am and 1pm, and between 1pm and 6pm, Monday to Friday. We don’t make appointments for bank holidays.

The engineer will arrive to start the work during these times. They may not finish the work until after the end of the time slot.

The engineer will install your superfast broadband and will connect one computer to the network.

See our terms & conditions

FREE unlimited access to over 5 million wi-fi hotspots around the UK

You can start using the BT Wi-fi hotspots as soon as you’ve confirmed your order (that’s right: you don’t even need to wait for us to install your broadband!).

Just login with your ‘@btconnect.com’ details and you’ll be away.

Microsoft Office 365 Small Business license included as standard with Broadband Premium, Infinity Unlimited and Infinity Premium subscriptions

BT Business Broadband Premium, BT Business Infinity Unlimited, BT Business Infinity Premium all include one user license for Microsoft Office 365 Small Business. Read more about it here. This gives you access to Professional Office applications so you can create and access documents and business-class email securely anytime, anywhere - on any device.

Because Office 365 is run from the cloud you won’t need to worry about updating to a new version - ever. All that is taken care of, so you’ll know you’re always using the most up to date versions of programs like Word and Excel.

You can easily upgrade to Microsoft Office 365 Small Business Premium if you want to. You’ll only pay an extra £4 each month. You can add more licenses for either Microsoft Office 365 Small Business or Microsoft Office Small Business Premium if you need to.

You’ll need a domain name to get going with Microsoft Office 365. This can be the domain name you’ve already got, or we can sort one out for you.

Extra IT support with Tech Heads with Premium products

You’ll get BT Tech Heads included as standard with BT Business Broadband Premium and BT Business Infinity Premium, giving you technical support on a wide range of IT issues for up to 3 computers. This is on top of the Prompt Care you’ll receive for any broadband faults.

We can help you with a whole range of broadband and IT questions and issues. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.

Tech Heads is available 24/7 and it’s free to call.

Tell me more about the speeds I can get with superfast fibre broadband

There are several factors that can affect your speed, including:

  • Distance between your premises and your telephone exchange
  • Distance between your installation point and the green cabinet in the street
  • The condition, length, and amount of your internal wiring
  • The equipment you’re using

You'll get a more consistent speed with fibre broadband than you would with standard broadband.

Speed may vary at certain times. See our terms & conditions for details.

BT Business Infinity and BT Business Infinity Unlimited

Speeds based on BT Infinity and BT Infinity Unlimited average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.

BT Business Infinity Premium

Speeds based on BT Infinity Premium average customer speeds and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.

What you need to get online with superfast fibre broadband

To get superfast fibre broadband you’ll need a BT phone line. If you’ve already got standard broadband installed on it we’ll just upgrade the service to superfast fibre broadband, if it’s available.

The UK’s favourite business broadband

Based on market share. Business broadband market size taken from Ofcom Communications Market Report 2013 - 1st August 2013.

Useful numbers

Sales: 0800 028 2075
8am - 6pm Monday - Friday
Technical support: 0800 800 154
Open 24/7
Billing queries: 0845 600 7020
8am - 6pm Monday - Friday
9am - 1pm Saturday