Get online and stay connected with our business internet options
Sales: 0800 028 20758am - 6pm Monday - Friday
Technical support: 0800 800 154Open 24/7
Billing queries: 0845 600 70208am - 6pm Monday - Friday & 9am - 1pm Saturday
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We have different prices depending on which area of the country you're in. We do this because our costs vary from one geographical area to another.
BT Business Total Broadband and BT Infinity for business is covered by our Prompt Care service as standard. In the unlikely event that you have a problem, we’ll aim to fix it by the end of the next working day after the fault is reported, Monday to Saturday. If we are late in fixing the fault, you can claim £25 through our Customer Service Compensation Scheme.
We aim to fix Broadband and Infinity faults reported Monday - Saturday by 23.59 on the next working day. The broadband Customer Service Compensation Scheme covers BT Business Total Broadband Office, Office Unlimited, Advance and Advance Support, BT Infinity for business Advance and Advance Support. Claims must be made within 90 days of the fault being repaired. For successful claims, a credit for £25 will be applied to the future rental on the broadband or fibre line that experienced the fault.
Exclusions apply. Full details of the Customer Service Compensation Scheme can be found at www.bt.com/terms.
Based on market share. Business broadband market size taken from OFCOM Communications Market Report 2013 - 1st August 2013.
There are several factors that can affect your speed, including:
You'll get a more consistent speed with BT Infinity for business than you would with standard broadband. Generally, we expect the throughput to be 80% of your download sync rate. (For example, if you achieve the maximum sync speed of 76mbps, your line may achieve 60mbps throughput).
Speed may vary at certain times. See our terms & conditions.
BT Infinity for business option 1 - Speeds based on BT Infinity for business option 1 average customer speed (24 hours) and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.
BT Infinity for business option 2 - Speeds based on BT Infinity for business option 2 average customer speed (24 hours) and UK average standard (ADSL) broadband speed from Ofcom broadband research conducted in May 2013, and published in the August 2013 Ofcom report.
A BT phone line. If you’ve already got standard broadband on it, not a problem. We can simply upgrade the service to BT Infinity for business, if it’s available.
BT Infinity for business Option 1 costs £30 a month (ex VAT) and Option 2 costs £35 a month (ex VAT), both with a 24-month contract. We charge £8 (ex VAT) to deliver the BT Business Hub.
Our appointments are between 8am and 1pm, and between 1pm and 6pm, Monday to Friday. We do not make appointments for bank holidays.
These are the times during which the engineer will arrive to start the work. They may not finish the work until after the end of the time slot.
The engineer will install BT Infinity for business and will connect one computer to the network.
We know how frustrating it is when the internet slows down. That's why we provide a business only fast lane for all broadband customers. So no matter how many people are using your connection, we'll make sure you go as fast as possible.
Take your office with you to over 5 million UK Wi-fi hotspots, more than with any other broadband provider. And once you sign up, you can start using our hotspots the next day. Good, eh?
FREE support on the phone from our business helpdesk, whenever you need it. Plus self-help tools and FAQs, web chat, Twitter, and our support forum, where you can get expert help from customers facing the same problems as you.
We're big believers in reducing the 'hassle factor'. That's why we'll send an engineer out to install your fibre broadband for you at no extra cost, and that's why they won't leave until you're up and running.
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