Chat now

The quickest and easiest way to contact us.

Find contact options

Additional support

Manage caller ID on BT Cloud Voice. Turn Calling Line ID display on or off, block your number, and reject anonymous callers in the Business Portal.

Calling Line ID & Anonymous Call Rejection in BT Cloud Voice | BT Business

BT Cloud Voice Calling Line ID and Anonymous Call Rejection

Set a single calling line ID on BT Cloud Voice so all outgoing calls display the same number or name.

Set up a single calling line ID on BT Cloud Voice | BT Business

Set  up a single calling line ID on BT Cloud Voice

Follow our step-by-step guide to set up and manage Call Centre in BT Cloud Voice.

Set up and manage Call Centre in BT Cloud Voice | BT Business

Call Centre for BT Cloud Voice and how to use it

How to configure cloud Voice Auto Attendant to transfer callers directly to an extension

Set up Auto Attendant for Cloud Voice | BT Business

Set up Auto Attendant for BT Cloud Voice

Use BT Cloud Voice Intercept to forward calls without a handset. Play a message to callers and redirect them to another number.

Forward BT Cloud Voice calls without a handset | BT Business

Forward BT Cloud Voice calls without a handset

Learn how to set up the Busy Lamp Field feature on BT Cloud Voice. With it, you can view other members’ statuses, speed dial them, or pick up their calls.

Using Busy Lamp Field (BLF) on BT Cloud Voice | BT Business

How to use the Busy Lamp Field feature on BT Cloud Voice

Complete guide to BT Cloud Voice - setting up, managing and configuring the Business Portal. Get the best out of your Cloud Voice system.

BT Cloud Voice - Your guide | Help and Support | BT Business

Choose different ringtones for different Cloud Voice calls

Learn how to set up and use the Call Notify feature on BT Cloud Voice. With it, you get an email alert when you get a call from a specific number.

Call Notify for BT Cloud Voice and how to use it | BT Business

Call Notify for BT Cloud Voice and how to use it

Set up Series Completion to make sure your team never misses an incoming call. Route calls to available users automatically, in the order you choose

Series Completion for BT Cloud Voice

Here's how to display your number on someone else's BT Cloud Voice call (Shared Call Appearance).

Display your number on someone else's BT Cloud Voice call (Shared Call Appearance) | BT Business

Display your number on someone else's BT Cloud Voice call (Shared Call Appearance)  

Learn how to set up Distinctive Ring in BT Cloud Voice so specific callers have a different ring pattern. Includes steps for adding rules and time schedules.

Set up Distinctive Ring on BT Cloud Voice | BT Business

Setting up Distinctive ring on BT Cloud Voice

Learn how to set up Sequential Ring in BT Cloud Voice so incoming calls ring different numbers in order until someone answers.

Set up Sequential Ring on BT Cloud Voice | BT Business

Setting up Sequential Ring on BT Cloud Voice

Add up to ten alternate numbers to a user, hunt group or auto attendant in BT Cloud Voice. Route multiple local numbers to one main line.

Set up Alternate Numbers on BT Cloud Voice | BT Business

Setting up Alternate Numbers on BT Cloud Voice

Ring up to ten devices at the same time with Simultaneous Ring on BT Cloud Voice. Follow step-by-step instructions and troubleshooting guidance.

Set up Simultaneous Ring on BT Cloud Voice | BT Business

Setting up Simultaneous Ring on BT Cloud Voice

Get help with Cloud Voice Advanced Call Features.

Advanced Call Features | BT Business

Advanced call features

See how BT Cloud Voice works, and how it could benefit your business. Plus, view and download our handy Cloud Voice PDFs to support with your order and using your new service.

More about BT Cloud Voice | BT Business

More about BT Cloud Voice

Discover how you can contact the Cloud Voice support team, a dedicated UK-based service team with the sole purpose of supporting our IP Communication customers.

Contact the Cloud Voice support team

Learn about Cloud Voice, the Cloud Voice portal, and how to use the extensive features from BT Business

Guide to BT Cloud Voice | BT Business

Guide to BT Cloud Voice

Learn about the BT Cloud Voice service with Cisco Webex. Make and receive audio and video calls.

Webex for Cloud Voice | BT Business

Webex for Cloud Voice

Learn about conferencing on BT Cloud Voice.

Conferencing on BT Cloud Voice | BT Business

Conferencing

With Call Recording on BT Cloud Voice, you can record calls and store them securely in the cloud. Read our user guides to see how to get the most from Call Recording on BT Cloud Voice.

Call Recording on Cloud Voice | BT Business

Call Recording on Cloud Voice

BT Cloud Voice Call Analytics | BT Business

BT Cloud Voice Call Analytics

Learn how to view, filter, and export call logs in BT Cloud Voice. Understand company, site and user permissions, call details to manage call activity effectively

Call logging on BT Cloud Voice | BT Business

Call logging on BT Cloud Voice

Learn how to set up CRM Integrator and CRM Lite for BT Cloud Voice and integrate your CRM system with your Cloud Voice service.

Set up CRM Integrator and CRM Lite for BT Cloud Voice | BT Business

Set up CRM Integrator and CRM Lite for Cloud Voice

Get help with analysing call data for Cloud Voice.

Analyse Call Data | BT Business

Analyse call data

Reset your BT Cloud Voice Business Portal password quickly and securely. Follow our guide to regain access to your account and manage your Cloud Voice services.

How to reset a BT Cloud Voice Business Portal password  | BT Business

How to reset a BT Cloud Voice Business Portal password

Disable SIP ALG to fix BT Cloud Voice issues like failed registration, no incoming calls or poor audio. Step-by-step guide for BT Business Hub 5 and Smart Hubs.

Disable SIP ALG for BT Cloud Voice | BT Business

How to switch off SIP ALG on Cloud Voice

Get help troubleshooting common BT Cloud Voice issues, including calling, connectivity, handset and feature problems. Follow step-by-step guidance to identify and resolve faults quickly.

Troubleshooting BT Cloud Voice problems | BT Business

Troubleshooting BT Cloud Voice

Get help fixing problems with Cloud Voice.

Fix Problems | BT Business

Fix problems

Find out how you can set up personal contacts and speed dials to create a personal directory of up to 500 numbers on the BT Cloud Voice Business Portal.

Set up Personal contacts and Speed dials on BT Cloud Voice | BT Business

Set up Personal contacts and Speed dials on BT Cloud Voice

Find BT Cloud Voice Feature Access Codes (FACs) to manage calls and control calling features quickly, including call forwarding, do not disturb and voicemail.

BT Cloud Voice Feature Access Codes (FACs) | BT Business

BT Cloud Voice Feature Access Codes (FACs)

Learn about Hunt Groups. The options available, how to set them up and manage them using the BT Cloud Voice Business Portal.

Hunt Groups for BT Cloud Voice and how to use them | BT Business

Hunt Groups for BT Cloud Voice and how to use them

Your guide to using Call Transfer in BT Cloud Voice. Call Transfer puts your caller on hold while you transfer them to someone else.

Transfer calls with BT Cloud Voice | BT Business

Transfer calls in BT Cloud Voice

Find out how to set up Do Not Disturb or Selective Call Rejection/Acceptance on BT Cloud Voice.

Do Not Disturb or Call Rejection for Cloud Voice | BT Business

Set up Do Not Disturb or Selective Call Rejection/Acceptance on BT Cloud Voice

Learn how to set up and use Call Waiting on BT Cloud Voice, including how to enable it in the Business Portal and using Feature Access Codes.

Set up and use Call Waiting on BT Cloud Voice | BT Business

Set up and use Call Waiting on BT Cloud Voice

Find out about the changes you can make to some of your Cloud Voice service features if you’re closing over a bank holiday.

Make Bank Holiday changes to Cloud Voice | BT Business

Make Bank Holiday changes to Cloud Voice

Find out how to put Cloud Voice calls on hold and pick up from another extension (Call Park) while you make and receive other calls (or use other features).

Put Cloud Voice calls on hold and pick up from another extension (Call Park) | BT Business

Put Cloud Voice calls on hold and pick up from another extension (Call Park)

Set up and use Call Pickup on BT Cloud Voice to answer calls for other users and manage call handling across your site.

Set up Call Pickup on BT Cloud Voice | BT Business

Set up and use Call Pickup on BT Cloud Voice

Find out about the different call forwarding (call divert) options for users and administrators and how to set them up using the BT Cloud Voice Portal.

Call Forwarding (call divert) in BT Cloud Voice | BT Business

Call Forwarding (call divert) on BT Cloud Voice

With User Intercept, you can take a BT Cloud Voice phone number out of service and give a message to anyone who calls it, or route the call to another number. Learn how to set it up.

Setting up User Intercept for BT Cloud Voice | BT Business

Setting up User Intercept on BT Cloud Voice

Learn how to manage calls on your BT Cloud Voice.

Manage calls on BT Cloud Voice | BT Business

Manage calls

Learn how to change your Music on Hold settings in BT Cloud Voice. Upload, manage and customise hold music for your business phone system with our step-by-step guide.

Changing Music on Hold on BT Cloud Voice | BT Business

Change Music on Hold in Cloud Voice

Guide to BT Cloud Voice Group Paging - using, setting up, managing and configuring the BT Cloud Voice Business Portal. Get the best out of your Cloud Voice system.

BT Cloud Voice - Group Paging and how to use it  | Help and Support | BT Business

Group Paging for BT Cloud Voice and how to use it

Manage calls at specific times by setting up  a BT Cloud Voice Holiday Schedule

Set a Holiday Schedule to manage Cloud Voice calls | BT Business

Set a Holiday Schedule to manage Cloud Voice calls

Using Time Schedules

Setting up Time Schedules in the BT Cloud Voice Business Portal to help you manage working hours and availability in lunch breaks.

Time Schedules for Cloud Voice and how to use them | BT Business

Using Time Schedules for Cloud Voice

Learn how to configure Call Director in the BT Cloud Voice Business Portal so calls to your Cloud Voice number can ring on additional devices.

Configure Call Director for BT Cloud Voice | BT Business

Configure Call Director for Cloud Voice

Your user guides for the BT Cloud Voice Door Access Control Systems.

User guides for the BT Cloud Voice Door Access Control Systems | BT Business

User guides for the BT Cloud Voice Door Access Control Systems

Hot Desking is an optional add-on feature for the BT Cloud Voice Connect and BT Cloud Voice Collaborate feature packs.  With Hot Desking, you can associate your BT Cloud Voice account, telephone number, features, and settings with another device.

Hot Desking with BT Cloud Voice | Help and Support | BT Business

Hot Desking with BT Cloud Voice

Learn how to manage your BT Cloud Voice on the Cloud Voice portal.

Manage sites on BT Cloud Voice | BT Business

Manage sites

Find out how to manage Users and Sites in BT Cloud Voice, including site allocation, phone numbers, user accounts, licences, and emergency address records.

Users and Sites for Cloud Voice | BT Business

Users and Sites for Cloud Voice

Discover the different types of licences available for Cloud Voice.

BT Cloud Voice Licence Types | BT Business

Licences for BT Cloud Voice

Set up new users on BT Cloud Voice quickly and easily. Learn how to add users and assign licences, phone numbers and devices.

Set up new users for BT Cloud Voice | BT Business

Set up new users on Cloud Voice

Learn how a BT Cloud Voice administrator can use Calling Rules to control and manage the types of calls that can be made and received, at both user and site levels.

Set up calling rules to manage call types in BT Cloud Voice | Help and Support | BT Business

Set up calling rules to manage call types in BT Cloud Voice

Manage users on BT Cloud Voice | BT Business

Manage users

Connect your BT Cloud Voice phone quickly and easily. Follow step-by-step instructions to set up Yealink cordless and desktop phones and register the handsets.

Connect a Cloud Voice phone | BT Business

Connect a Cloud Voice phone

Manage your handsets, features and call routing with the BT Cloud Voice business portal.

BT Cloud Voice Business Portal and how to use it | BT Business

How to use the BT Cloud Voice Business Portal

Download user guides showing you how to set up and use your BT Cloud Voice IP phone, including Yealink, Cisco and VVX handsets.

User Guides for Cloud Voice phones | BT Business

User Guides for Cloud Voice phones

Download our guides and find out how to set up your LAN and Firewall for BT Cloud Voice.

Configure LAN and Firewall for Cloud Voice | BT Business

Configure LAN and Firewall for Cloud Voice

Got BT Cloud Voice in your workplace? Whether you’re hoping to bring new employees up to speed or just want to maximise all of Cloud Voice’s capabilities, learn more about our training options and how you can access them.

Training on BT Cloud Voice | BT Business

Training for BT Cloud Voice

Learn all about contacts in BT Cloud Voice and how to set them up. Find out more with BT Business.

Set up Company and Group Contacts for Cloud Voice | BT Business

Set up Company and Group Contacts for Cloud Voice

Learn how to run the BT Cloud Voice Network Assessment Test

Find out if you can get BT Cloud Voice | BT Cloud Voice | BT Business

Running the network assessment test to see if you can get Cloud Voice

Learn more about setting up your IP phones for BT Cloud Voice.

Cloud Voice devices and how to use them | BT Business

What are BT Cloud Voice devices?

Download user guides for BT Cloud Voice headsets, including setup instructions for Poly and Yealink phones.

User guides for Cloud Voice headsets | BT Business

User guides for Cloud Voice headsets

Learn how to set up your BT Cloud Voice, the Cloud Voice portal, and your phones from BT Business

Setting up BT Cloud Voice | BT Business

Setting up

Simple steps to set up Voice Portal for Cloud Voice and how to record using it.

Voice Portal for BT Cloud Voice and how to use it | BT Business

Voice Portal for BT Cloud Voice and how to use it

Find out how to set up and use voicemail on your BT Cloud Voice. With BT Cloud Voice, it's easy for you to set up, change and manage your voicemail, whether you’re an administrator or user of the service.

BT Business
Help and Support

Quick Help

Test Heading

Which products do you have?

How can we help you?

What do you need help with?

Get the best from BT Cloud Voice

What do you need help with?

Additional support

Live Chat

Contact us

BT BusinessHelp and Support

Quick Help

Test Heading

Which products do you have?

How can we help you?

What do you need help with?

Get the best from BT Cloud Voice

What do you need help with?

Additional support

Live Chat

Contact us

BT Business
Help and Support