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Complete guide to BT Cloud Voice - setting up, managing and configuring the Business Portal. Get the best out of your Cloud Voice system.

BT Cloud Voice - Your guide | Help and Support | BT Business

Cloud Voice Calling Line ID and Anonymous Call Rejection

Display one phone number for all Cloud Voice calls (Single Calling Line ID)

Call Centre for BT Cloud Voice and how to use it

How to configure cloud Voice Auto Attendant to transfer callers directly to an extension

Set up Auto Attendant for Cloud Voice | BT Business

Set up Auto Attendant for Cloud Voice

Forward Cloud Voice calls without a handset (Site Intercept)

Cloud Voice Busy Lamp Field feature and how to use it

Learn how you can use ‘Phone Services’ to get hold of your personal and company contacts on your device with Cloud Voice.

Store company contacts on your device with Cloud Voice | BT Business

Store company contacts on your device with Cloud Voice

Choose different ringtones for different Cloud Voice calls

Call Notify for BT Cloud Voice and how to use it

All you need to know about Answer Confirmation for Cloud Voice and how to use it.

Answer Confirmation for Cloud Voice and how to use it | BT Business

Answer Confirmation for Cloud Voice and how to use it

Series Completion for BT Cloud Voice and how to use it

Here's how to display your number on someone else's Cloud Voice call (Shared Call Appearance)

Display your number on someone else's Cloud Voice call (Shared Call Appearance) | BT Business

Display your number on someone else's Cloud Voice call (Shared Call Appearance)

Get help with Cloud Voice Advanced Call Features.

Advanced Call Features | BT Business

Advanced call features

See how BT Cloud Voice works, and how it could benefit your business. Plus, view and download our handy Cloud Voice PDFs to support with your order and using your new service.

More about BT Cloud Voice | BT Business

More about BT Cloud Voice

Discover how you can contact the Cloud Voice support team, a dedicated UK-based service team with the sole purpose of supporting our IP Communication customers.

Contact the Cloud Voice support team

Learn about Cloud Voice, the Cloud Voice portal, and how to use the extensive features from BT Business

Guide to BT Cloud Voice | BT Business

Guide to BT Cloud Voice

Learn about the BT Cloud Voice service with Cisco Webex. Make and receive audio and video calls.

Webex for Cloud Voice | BT Business

Webex for Cloud Voice

BT Cloud Voice My Room Bridge is a personal audio conferencing service for up to eight participants. Learn how to use it.

My Room Bridge audio conferencing for Cloud Voice and how to use it | BT Business

My Room Bridge audio conferencing for Cloud Voice and how to use it

Learn about conferencing on BT Cloud Voice.

Conferencing on BT Cloud Voice | BT Business

Conferencing

With Call Recording on BT Cloud Voice, you can record calls and store them securely in the cloud. Read our user guides to see how to get the most from Call Recording on BT Cloud Voice.

Call Recording on Cloud Voice | BT Business

Call Recording on Cloud Voice

BT Cloud Voice Call Analytics | BT Business

BT Cloud Voice Call Analytics

Call Logging is a call analysis feature. Find out how to get it through the 'Dashboard' in the BT Cloud Voice portal.

What call logging options do I have? | BT Business

What call logging options do I have?

Set up CRM Integrator and CRM Lite for Cloud Voice

Get help with analysing call data for Cloud Voice.

Analyse Call Data | BT Business

Analyse call data

How to reset passwords on the  BT Cloud Voice Business Portal

How to reset a BT Cloud Voice Business Portal password  | BT Business

How to reset a BT Cloud Voice Business Portal password

SIP (Session Initiation Protocol) ALG (Application Layer Gateway) is an application within many routers. Routers will often have SIP ALG activated by default. Find out how to switch off SIP ALG on Cloud Voice.

How to switch off SIP ALG on Cloud Voice | BT Business

How to switch off SIP ALG on Cloud Voice

Find answers to any problems with your BT Cloud Voice. IP phones, calls, Cloud Voice App, Music on Hold

Common troubleshooting questions about BT Cloud Voice | BT Business

Common troubleshooting questions about BT Cloud Voice

With User Intercept, you can take a BT Cloud Voice phone number out of service and give a message to anyone who calls it, or route the call to another number. Learn how to set it up.

Avoid missing calls if a Cloud Voice phone is out of service (User Intercept) | BT Business

Avoid missing calls if a Cloud Voice phone is out of service (User Intercept)

Get help fixing problems with Cloud Voice.

Fix Problems | BT Business

Fix problems

Set up Personal Contacts and Speed Dials on Cloud Voice

All you need to know about BT Cloud Voice Feature Access Codes (FACs)

BT Cloud Voice Feature Access Codes (FACs) | BT Business

BT Cloud Voice Feature Access Codes (FACs)

Learn about Hunt Groups. The options available, how to set them up and manage them using the BT Cloud Voice Business Portal.

Hunt Groups for BT Cloud Voice and how to use them | BT Business

Hunt Groups for BT Cloud Voice and how to use them

Transfer calls in Cloud Voice

Set Do Not Disturb or Selective Call Rejection/Acceptance on Cloud Voice

Set up Call Waiting on Cloud Voice

Find out about the changes you can make to some of your Cloud Voice service features if you’re closing over a bank holiday.

Make Bank Holiday changes to Cloud Voice | BT Business

Make Bank Holiday changes to Cloud Voice

Find out how to put Cloud Voice calls on hold and pick up from another extension (Call Park) while you make and receive other calls (or use other features).

Put Cloud Voice calls on hold and pick up from another extension (Call Park) | BT Business

Put Cloud Voice calls on hold and pick up from another extension (Call Park)

Set up and use Call Pickup on Cloud Voice

Find out about the different call forwarding (call divert) options for users and administrators and how to set them up using the BT Cloud Voice Portal.

Call Forwarding (call divert) in BT Cloud Voice | BT Business

Call Forwarding (call divert) in BT Cloud Voice

Learn how to manage calls on your BT Cloud Voice.

Manage calls on BT Cloud Voice | BT Business

Manage calls

How and what to upload so you can add Music on Hold to your BT Cloud Voice

Changing Music on Hold on BT Cloud Voice | BT Business

Change Music on Hold in Cloud Voice

Group Paging for BT Cloud Voice and how to use it

Manage calls at specific times by setting up  a BT Cloud Voice Holiday Schedule

Set a Holiday Schedule to manage Cloud Voice calls | BT Business

Set a Holiday Schedule to manage Cloud Voice calls

Using Time Schedules

Setting up Time Schedules in the BT Cloud Voice Business Portal to help you manage working hours and availability in lunch breaks.

Time Schedules for Cloud Voice and how to use them | BT Business

Using Time Schedules for Cloud Voice

Configure Call Director for Cloud Voice

Your user guides for the BT Cloud Voice Door Access Control Systems.

User guides for the BT Cloud Voice Door Access Control Systems | BT Business

User guides for the BT Cloud Voice Door Access Control Systems

Hot Desking with Cloud Voice

Learn how to manage your BT Cloud Voice on the Cloud Voice portal.

Manage sites on BT Cloud Voice | BT Business

Manage sites

Read our information about sites and users for BT Cloud Voice.

Users and Sites for Cloud Voice | BT Business

Users and Sites for Cloud Voice

Here's how you can restricts different types of calls in Cloud Voice.

Restrict types of calls in Cloud Voice (Calling Plans) | BT Business

Restrict types of calls in Cloud Voice (Calling Plans)

Learn about allowing international and premium rate calls in Cloud Voice (Calling Plans).

Allow international and premium rate calls in Cloud Voice (Calling Plans) | BT Business

Allow international and premium rate calls in Cloud Voice (Calling Plans)

Control outgoing calls in Cloud Voice (Authorization Code)

Discover the different types of licences available for Cloud Voice.

Licences for Cloud Voice | BT Business

Licences for Cloud Voice

Everything you need to know about setting up new users for Cloud Voice

Set up new users for Cloud Voice | BT Business

Set up new users for Cloud Voice

Manage users on BT Cloud Voice | BT Business

Manage users

Six simple steps to set up your IP Phone on BT Cloud Voice

Connect a Cloud Voice phone | BT Business

Connect a Cloud Voice phone

Manage your handsets, features and call routing with the BT Cloud Voice business portal

BT Cloud Voice Business Portal and how to use it | BT Business

BT Cloud Voice Business Portal and how to use it

User guides for setting up and using your BT Cloud Voice IP phone

User Guides for Cloud Voice phones | BT Business

User Guides for Cloud Voice phones

Find out how to set up your LAN and Firewall for BT Cloud Voice

Configure LAN and Firewall for Cloud Voice | BT Business

Configure LAN and Firewall for Cloud Voice

Training on Cloud Voice | BT Business

Training on Cloud Voice

Learn all about contacts in BT Cloud Voice and how to set them up. Find out more with BT Business.

Set up Company and Group Contacts for Cloud Voice | BT Business

Set up Company and Group Contacts for Cloud Voice

Learn how to run the BT Cloud Voice Network Assessment Test

Find out if you can get Cloud Voice | BT Cloud Voice | BT Business

Running the network assessment test to see if you can get Cloud Voice

Find out how to run a Network Assessment Test to make sure you can enjoy the full benefits of BT Cloud Voice.

Network Assessment Test for BT Cloud Voice | BT Business

Network Assessment Test for BT Cloud Voice

Learn about setting up your IP phones for BT Cloud Voice

Cloud Voice devices and how to use them | BT Business

What are BT Cloud Voice devices?

User guides for Cloud Voice headsets

Learn how to set up your BT Cloud Voice, the Cloud Voice portal, and your phones from BT Business

Setting up BT Cloud Voice | BT Business

Setting up

Simple steps to set up Voice Portal for Cloud Voice and how to record using it.

Voice Portal for BT Cloud Voice and how to use it | BT Business

Voice Portal for BT Cloud Voice and how to use it

Find out how to set up and use voicemail on your BT Cloud Voice. With BT Cloud Voice, it's easy for you to set up, change and manage your voicemail, whether you’re an administrator or user of the service.

Using voicemail on BT Cloud Voice | BT Business

Using voicemail on BT Cloud Voice

Learn how to use voicemail  on your BT Cloud Voice.

Use voicemail on BT Cloud Voice | BT Business

Use voicemail

Find out how you can use Cloud Voice to make and receive business calls outside of the office.

How Cloud Voice can help with remote working | BT Business

How Cloud Voice can help with remote working

With BT Cloud Voice’s Remote Office functionality, you can set any phone to be your business phone. Find out the simple steps to follow in our guide to working remotely.

Set up BT Cloud Voice Remote Office | BT Business

Set up BT Cloud Voice Remote Office

Receptionist - Small Business works with your desk phone, soft phone, or mobile device so you can control calls, monitor the lines of employees, manage directories, and use productivity tools from your PC. Find out how to install it and set it up.

What is Receptionist - Small Business and how do I set it up? | BT Business

What is Receptionist - Small Business and how do I set it up?

Find out about Go TAPI and how you can set it up on BT Cloud Voice

Go TAPI and how to set it up for Cloud Voice | BT Business

Go TAPI and how to set it up for Cloud Voice

Get help with working remotely using Cloud Voice.

Work Remotely | BT Business

Work remotely

Getting started with your BT Business Broadband.

Setting up your BT Business Broadband | BT Business

Setting up your BT Business Broadband

Get online with your 4G Assure even before your broadband’s up and running.

Set up your 4G Assure | BT Business

Set up your 4G Assure

Read about how to set up your Cloud Voice Express cordless phone (Yealink W73/W53/W60).

Set up your Cloud Voice Express cordless phone | BT Business

Set up your Cloud Voice Express cordless phone (Yealink W73/W53/W60)

Read about how to set up your additional handsets if you have more than one Cloud Voice Express phone.

Set up additional cordless phones | BT Business

Set up additional cordless phones

Learn how to set up Cloud Voice Express with your desk phone (Cisco 6861). Our guide will help with setting up Cloud Voice Express quickly and easily.

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