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Setting up your Business Smart Hub
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Guide to using the BT Business Smart Hub

Find our tips to get the most from your Smart Hub, from setting it up to fixing problems.

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Setting up your Business Smart Hub

Engineer visit

If we've arranged for an engineer to set-up your broadband, there's no need to do anything. Just have your Hub ready for when they arrive.

Doing it yourself

Don't do anything until your BT broadband or fibre service is working (if you're having a new service, we'll tell you when it's ready).

  1. Unplug all your old kit

    To get the fastest possible speed with the new Hub, unplug all your old broadband kit including the power plug, micro-filters, and cable.

  2. Connect your new Hub to the phone socket

    Plug one end of the broadband cable (the one with grey ends) into your Hub and the other into your master phone socket.

    • A master socket is the main socket for the phone line in your premises (not an extension socket).
    • Some master sockets have two ports; some have one. If yours is a single master socket, you'll need to use a micro-filter.
  3. Plug it in and turn it on

    Slide the two parts of the Hub's power plug together until they click into place then connect it to the Hub, plug it in, and turn it on using the power button on the back of the Hub.

    • Only use the plug that came with your new Hub.
    • The light on the front will change colours while your Hub sets itself up. This takes a few minutes.
  4. You're online

    Your Hub is ready as soon as the light turns to a steady blue.

  5. Finish setting up online with Smart Setup

    When you connect a device to your Hub for the first time, your web browser will let you manage any of your BT Business Extras.

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