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Additional support

Get help managing Microsoft Teams Operator Connect with BT. Find setup guides, troubleshooting help, and other support for Admins.

Administrator support for Operator Connect | BT Business

Administrator support

Learn more about emergency location settings in Operator Connect – for remote US and Canada-based Users only.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Get set up as an Admin of Microsoft Teams Operator Connect. Learn how to set up new numbers, port existing numbers, and get your service up and running.

Getting started with Operator Connect as an Admin | BT Business

Getting started

If you're an Admin, get help managing numbers in Microsoft Teams Operator Connect. Learn how to assign numbers to users, release numbers, and more.

Managing phone numbers in Operator Connect | BT Business

Managing phone numbers

If you're an Admin, learn how to manage calling features in Microsoft Teams Operator Connect. Things like voicemail, call delegation, call blocking, and more.

Managing calling features in Operator Connect | BT Business

Calling features

If you're an Admin, learn how to set up call routing in Microsoft Teams Operator Connect. Set up virtual waiting rooms, redirect calls, and more.

Managing call routing in Operator Connect | BT Business

Call routing

If you're an Admin, learn how to set up Emergency Calling for Users of Operator Connect. This ensures emergency responders dispatch help to the correct place.

Setting up Emergency Calling in Operator Connect | BT Business

Setting up Emergency Calling

If you're an Admin, you can help maintain your Microsoft Teams Operator Connect service by monitoring call quality and managing call analytics. Learn how.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect, and how to get the most from it as an Admin.

About Operator Connect (for Admins) | BT Business

About Operator Connect

Find out how numbers function in Operator Connect, including number types, common issues and how assignment works.

How phone numbers work in Operator Connect | BT Business

How phone numbers work in Operator Connect

Porting your phone numbers

Learn how to port your existing phone numbers to Operator Connect in Microsoft Teams, including requirements, submitting requests and tracking progress.

Porting your phone numbers to Operator Connect | BT Business

Porting your phone numbers to Operator Connect 

Assigning phone numbers

Learn how to assign BT Operator Connect phone numbers to users in Microsoft Teams once numbers are ready in the Teams Admin Centre.

Assigning phone numbers on Operator Connect | BT Business

Assigning phone numbers in Operator Connect

Reassigning phone numbers

Manage Teams phone numbers when users leave or change role. Release, reassign, and assign numbers to users or resource accounts in the Teams Admin Centre.

Reassigning phone numbers in Operator Connect | BT Business

Reassigning phone numbers in Operator Connect

Managing your phone number inventory

Learn how to view and manage your phone number inventory on Operator Connect, including filters, assignments and activation status.

Managing your number inventory in Operator Connect  | BT Business

Managing your number inventory in Operator Connect

Learn how to transfer calls in Microsoft Teams with Operator Connect, using standard transfer or consult then transfer options.

Transferring a call in Operator Connect | BT Business

Transferring a call in Operator Connect

Managing Caller ID

Learn how to set up and manage Caller ID in Microsoft Teams with Operator Connect, including service numbers and anonymous calling options.

Managing Caller ID in Operator Connect | BT Business

Managing Caller ID in Operator Connect

Setting up Time of Day Routing and Holiday Scheduling

Learn how to set up time‑based and holiday call routing in Microsoft Teams Operator Connect using auto attendants, including business hours and after‑hours handling.

Setting up Time of Day Routing and Holiday Scheduling | BT Business

Setting up Time of Day Routing and Holiday Scheduling in Operator Connect

Find out how to release phone numbers from users in Microsoft Teams Operator Connect so  they can be used for other users.

Releasing numbers in Operator Connect | BT Business

Releasing numbers in Operator Connect

Number isn't showing in Teams Admin Centre

Find out why a phone number isn’t showing in Teams Admin Centre on Operator Connect and how to fix common issues that cause this.

Number isn't showing in Teams Admin Centre | BT Business

Number isn't showing in Teams Admin Centre in Operator Connect

Find out why a phone number hasn’t ported to Operator Connect and how to resolve common issues like syncing, assignment and porting errors.

Issues porting phone number to Operator Connect | BT Business

Issues porting phone number to Operator Connect

My number isn't receiving inbound calls

Find out why a phone number isn’t receiving inbound calls on Operator Connect and how to resolve common issues like porting, assignment and emergency address errors.

My number isn't receiving inbound calls in Operator Connect | BT Business

My number isn't receiving inbound calls in Operator Connect

Get help with phone number issues

Guidance for Admins on how to resolve phone number and call routing issues in Microsoft Teams, including user assignment, auto attendants, call queues and porting.

Get help with phone number issues in Operator Connect | BT Business

Get help with phone number issues in Operator Connect

Learn how to change the usage type of an Operator Connect phone number so it can be linked to a call queue or auto attendant.

Your guide to Microsoft Teams Operator Connect

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