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Additional support

Learn how to get Administrator support for Operator Connect.

Administrator support for Operator Connect | BT Business

Administrator support

Learn how to get User support for Operator Connect.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Learn how to set up your Operator Connect.

Getting started with Operator Connect | BT Business

Getting started

Learn how to manage phone numbers in Operator Connect.

Managing Phone Numbers in Operator Connect | BT Business

Managing phone numbers

Learn how to manage Teams User Calling features in Operator Connect.

Calling features in Operator Connect | BT Business

Calling features

Learn about managing call routing in Operator Connect.

Call routing in Operator Connect | BT Business

Call routing

Learn about Operator Connect Emergency calling.

Operator Connect Emergency calling | BT Business

Emergency calling

Learn about Maintaining Operator Connect.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting for Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect.

About Operator Connect | BT Business

About Operator Connect

Understand how your BT numbers are assigned, routed, and configured in Operator Connect, to help you manage users and troubleshoot issues.

How phone numbers work in Operator Connect | BT Business

How phone numbers work in Operator Connect

Porting your phone numbers

Learn how to port your existing phone numbers to Operator Connect in Microsoft Teams, including requirements, submitting requests and tracking progress.

Porting your phone numbers to Operator Connect | BT Business

Porting your phone numbers to Operator Connect 

Assigning phone numbers

Learn how to assign BT Operator Connect phone numbers to users in Microsoft Teams once numbers are ready in the Teams Admin Centre.

Assigning phone numbers on Operator Connect | BT Business

Assigning phone numbers in Operator Connect

Reassigning phone numbers

Learn how to reassign BT Operator Connect phone numbers in Microsoft Teams when users change roles or leave, including user and service number updates.

Reassigning phone numbers in Operator Connect | BT Business

Reassigning phone numbers in Operator Connect

Managing your phone number inventory

Learn how to view and manage your phone number inventory on Operator Connect, including filters, assignments and activation status.

Managing your number inventory in Operator Connect  | BT Business

Managing your number inventory in Operator Connect

Learn how to transfer calls in Microsoft Teams with Operator Connect, using standard transfer or consult then transfer options.

Transferring a call in Operator Connect | BT Business

Transferring a call in Operator Connect

Managing Caller ID

Learn how to set up and manage Caller ID in Microsoft Teams with Operator Connect, including service numbers and anonymous calling options.

Managing Caller ID in Operator Connect | BT Business

Managing Caller ID in Operator Connect

Setting up Time of Day Routing and Holiday Scheduling

Learn how to set up time‑based and holiday call routing in Microsoft Teams Operator Connect using auto attendants, including business hours and after‑hours handling.

Setting up Time of Day Routing and Holiday Scheduling | BT Business

Setting up Time of Day Routing and Holiday Scheduling in Operator Connect

Find out how to release phone numbers from users in Microsoft Teams Operator Connect so it can be available for another user.

Releasing numbers in Operator Connect | BT Business

Releasing numbers in Operator Connect

My number isn't showing in Teams Admin Centre

Find out why a phone number isn’t showing in Teams Admin Centre on Operator Connect and how to fix common issues that cause this.

My number isn't showing in Teams Admin Centre | BT Business

My number isn't showing in Teams Admin Centre in Operator Connect

My phone number hasn’t ported

Find out why a phone number hasn’t ported to Operator Connect and how to resolve common issues like syncing, assignment and porting errors.

My phone number hasn’t ported to Operator Connect | BT Business

My phone number hasn’t ported to Operator Connect

My number isn't receiving inbound calls

Find out why a phone number isn’t receiving inbound calls on Operator Connect and how to resolve common issues like porting, assignment and emergency address errors.

My number isn't receiving inbound calls in Operator Connect | BT Business

My number isn't receiving inbound calls in Operator Connect

Get help with phone number issues

Advice for Admins on how to resolve phone number and call routing issues in Microsoft Teams, including user assignment, auto attendants, call queues and porting.

Your guide to Microsoft Teams Operator Connect

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