How to set up Do Not Disturb or Selective Call Rejection and Acceptance on Digital Voice for Business

With Digital Voice for Business, you can use Do Not Disturb to send calls to your voicemail without any of your devices ringing. You can also set your main device to ring briefly when a call is going directly to voicemail, so you’ll know there’s a message waiting for you.

Alternatively, you can use Selective Call Rejection or Selective Call Acceptance to restrict who can call you.

Do Not Disturb

How to switch Do Not Disturb on and off using the Digital Voice Business portal 

To switch it on:

1. Log in to the Digital Voice for Business portal.
2. From the dashboard, select Users.
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Do not disturb tile, click the settings icon.
6. Tick the box next to Stop receiving incoming calls to switch on Do Not Disturb.
7. To receive a brief ring, when a call is attempted, tick the box beside Play ring reminder.

To switch it off:

Follow the steps above, but when you get to step 6, simply untick the box next to Stop receiving incoming calls. This will switch off Do Not Disturb.

How to switch Do Not Disturb on and off using Feature Access Codes

To switch it on:

Dial *78 from your device to switch on Do Not Disturb.

To switch it off:

Dial *79 from your device to switch off Do Not Disturb. 

Selective Call Rejection and how to set it up

With Selective Call Rejection, you can set up rules that automatically reject calls and give callers a message saying that you cannot be reached. 

For example, you can reject calls from specific phone numbers, or during certain times of day.

To set it up:

1. Log in to the Digital Voice for Business portal.
   
2. From the dashboard, select Users.
   
3. Search for the user and click the settings icon.
   
4. Select Features on the left.
   
5. In the Selective call rejection tile, click the settings icon.
   
6. Click Add rule.
   
7. Name the rule and apply a time schedule to the rule. The rule then applies to the time schedule you've applied.
   
8. Click continue.
   
9. Select the option All phone numbers (to block all calls), or Selected phone numbers.
   
10. If you chose Selected phone numbers, enter the phone numbers you want to block.
    You can select up to 12 numbers.
11. You can also tick the box to block Private numbers and Unknown numbers.
12. Click Save.

Selective Call Acceptance and how to set it up

With Selective Call Acceptance, you can set rules so that only your  chosen callers can get through to you. You can choose up to 12 numbers you want to allow, and the times you want to accept their calls.

To set it up:

1. Log in to the Digital Voice for Business portal.
   
2. From the dashboard, select Users.
   
3. Search for the user and click the settings icon.
   
4. Select Features on the left.
   
5. In the Selective call acceptance tile, click the settings icon.
   
6. Click Add rule.
   
7. Name the rule and apply a time schedule to the rule. The rule then applies to the time schedule that you've applied.
   
8. Click Continue.
   
9. Select the option All phone numbers (to allow all calls), or Selected phone numbers.
   
10. If you chose Selected phone numbers, enter the phone numbers you want to allow. 
    You can select up to 12 numbers.
    
11. You can also tick the box to allow Private numbers and Unknown numbers.
    
12. Click Save.