How to configure Call Director on Digital Voice for Business
With Call Director you can manage and direct calls seamlessly across multiple devices and locations. It ensures that your business phone number remains consistent, regardless of where or how you make calls.
What is Call Director for Digital Voice for Business?
Our Call Director feature lets you make and receive calls to your Digital Voice for Business phone number on any device, including your personal device. This is sometimes known as fixed-mobile convergence, or FMC.
With Call Director, you can set up additional numbers (like your mobile number, for example) that act as an extension to your Digital Voice for Business number, and will ring alongside your Digital Voice for Business number when you get a call. We call these numbers ‘Call Director Locations’.
This offers you a level of privacy as only the Digital Voice for Business number is visible to the caller. Also, charges are billed back to the company, rather than appearing on your own personal bill.
Webex works in a similar way, and may be easier for you to use. Visit Webex for Digital Voice for Business to learn more.
Setting up the Call Director feature
How to set up a Call Director portal
When you set up a Call Director portal, you can manage your users and Call Director details from it.
- Log in to the Digital Voice for Business portal.
- From the dashboard, select Features on the menu on the left.
- In the Call director portal tile, click on the settings icon.
- Select Add call director portal.
- Enter all the required details.
If you’re not using a Digital Voice for Business device, you’ll need to select a phone number. - From the drop-down menu, select the users who should have access to this portal.
- Click Save.
The portal is now set up. Next, you’ll need to set up each user who will have access to the portal.
How to set up a Call Director for users
- Log in to the Digital Voice for Business portal.
- From the dashboard select Users, at the top.
- Search for the user you want to set up, and click the settings icon.
- Select Features on the left.
- In the Call director portal tile, click on the settings icon.
- Click Add call director location.
- Enter the phone number you want to make and receive calls on – this can be a mobile or landline.
- Click Save.
- Once set up, click the settings icon beside the phone number.
- Tick the box next to Use location for making, receiving and moving calls.
- Click Add rule.
- Here you can apply a time schedule that will determine when calls ring on the location number. If you don’t create a rule here, the calls will not ring on the location number.
- Click Continue.
- Choose if you want all phone numbers to ring on the location number, or specified phone numbers only. You can add up to 12 phone numbers.
- Click Save.
Now this is set up, when a call comes into your business the phone will ring as normal, and your location number will also ring, during the scheduled times.
How to make calls from your location number
Note: to make a call from your location number, you’ll need to use your passcode.
To make a call from your location number:
- Dial the number assigned to the Call Director portal. You'll hear an automated message: “Please enter your passcode, followed by the hash key”.
If you’ve forgotten your passcode, find out how to reset it below. - Enter your passcode, and the hash key.
- You'll then hear “Please enter the destination digits”. This will be followed by a dial tone.
- Enter the phone number you want to call. You'll then be connected.
When you make this call, the receiver of your call will be shown your group calling line ID as the display number.
How do I reset my passcode?
If you’ve forgotten your passcode or need to change it, follow these steps:
- Log in to the Digital Voice for Business portal.
- From the dashboard select Users, at the top.
- Search for the user and click the settings icon.
- Select Profile on the left.
- Under credentials, click Change passcode.
- Enter your new passcode.
- Click Save.
Please note, resetting your passcode will also reset the passcode for all features that you may use as a user, for example the Digital Voice for Business portal.