How to set up Auto Attendant on Digital Voice for Business
What is Auto Attendant?
One of the main features of Digital Voice for Business, Auto Attendant acts as your virtual receptionist - it answers incoming calls and directs them to the appropriate department or individual, based on the caller's input.
It uses a menu system to route calls efficiently, ensuring that callers reach the right person or service without the need for a human operator.
Key benefits of Auto Attendant
- Improved call management: automatically routes calls to the correct department or individual, reducing wait times and improving customer satisfaction.
- Professional image: provides a consistent and professional greeting for all incoming calls, enhancing your business's image.
- 24/7 availability: ensures that calls are answered and directed appropriately, even outside of regular business hours.
- Customisable menus: allows you to create tailored menu options based on your business needs, providing a personalised experience for callers.
Setting up Digital Voice for Business Auto Attendant
To set up Auto Attendant:
- Log in to the Digital Voice for Business portal.
- From the Dashboard, scroll down to the Call routing groups (Enhanced) panel and tap Add call group.
- Tap the plus button next to the Auto Attendant option.
- Enter the required information.
If you need more guidance on how to do it, close the drop down to return to the main Auto Attendant page, and tap the Assist me button to open a help guide in a new tab in your browser.