Frequently asked questions about Digital Voice for Business
General information
What is Digital Voice for Business?
It’s a cloud-based phone system that uses Voice over Internet Protocol (VoIP) technology to provide advanced communication features for businesses. It’s a flexible, cost-effective, and modern way to handle phone calls for both personal and business use.
How does Digital Voice for Business work?
It operates over the internet, converting voice signals into digital data packets. It lets users make and receive calls using IP phones, softphones, and mobile devices.
What are the benefits of using Digital Voice for Business?
- Scalability: easily add or remove lines as your business grows.
- Flexibility: make and receive calls from anywhere with an internet connection.
- Advanced features: have access to features like call forwarding, voicemail, and conferencing.
Setup and configuration
How do I set up Digital Voice for Business?
Setting up Digital Voice involves configuring your IP phones, installing softphone applications, and setting up user accounts in the Digital Voice for Business portal. You can find out more in the Getting started section of our Digital Voice guide.
How do I manage users and calling features?
You can manage users and calling features in the Digital Voice for Business portal, where you can add, edit and remove users, and configure calling features.
How do I configure call forwarding and voicemail?
You can configure call forwarding and voicemail settings in the Digital Voice for Business portal. You can set rules for forwarding calls and customise voicemail greetings.
Troubleshooting
What should I do if I can't receive incoming calls?
Check your call routing settings in the Digital Voice for Business portal, and ensure your IP phone is properly configured. If the issue persists, contact Digital Voice for Business support.
How do I resolve poor call quality or silent calls?
Poor call quality can be caused by network issues. Ensure your internet connection is stable and prioritise VoIP traffic in your network settings. Contact Digital Voice for Business support if the problem continues.
How do I reset my Digital Voice for Business portal password?
To access the portal, you have to log in via My Account – this means you’ll need to reset your My Account password if you’ve forgotten or need to change it. To do this, go to our Let's recover your login details page.
If you’ve got other issues you need to troubleshoot, check out our more in-depth Digital Voice for Business troubleshooting guide.
Getting support
How do I contact Digital Voice for Business support?
You can contact us through online chat or by phone. The support team can assist with setup, troubleshooting, and any other issues.
Where can I find user guides for Digital Voice phones?
Check out our user guides for Digital Voice phones page where you can find detailed instructions for various IP phone models.
If you need more help getting started with Digital Voice for Business, or need more troubleshooting help, check out these more in-depth guides: