Get help with voicemail on Avaya IP Office

Find out how to access voicemail, change embedded and personal voicemail greetings and switch voicemail on or off on your extension.

Accessing voicemail on Avaya IP Office

To access your voicemail:

1. Dial *17 from your extension. Some Avaya telephones have a dedicated voicemail key which can also be used to access your mailbox.
2. If your mailbox has an access code set, using your telephone keypad enter the mailbox number followed by # and password followed by #
3. You’ll hear a prompt telling you how many messages you have in your mailbox.
4. The voicemail system will start playing your new messages.
5. Once you have accessed your mailbox, you can use the following codes:
   

• • Play old messages: Dial 1
  • Play saved messages: Dial 2
  • Edit your mailbox greeting: Dial 3
  • Delete current message: Dial 4
  • Save current message: Dial 5
  • Change mailbox access code: Dial *04
  • Hear Help Prompts: Dial *4
  • Exit: Dial 8

Changing voicemail mailbox greetings

How do I switch voicemail on / off on my extension?

You can use the following IP Office dialling short codes to control your Voicemail.

• Dial *18 to turn your Voicemail on.
  Calls will go to voicemail when you are busy or don't answer.
• Dial *19 to turn your Voicemail off:
  Turns off your Voicemail.

These are the default system short codes for this feature, they can be easily changed to a new value or digits.