Skip to main content
Find out if you can get BT Cloud Voice | BT Cloud Voice | BT Business
not-authored-help-and-support
Help & Support Banner

Your guide to BT Cloud Voice

Get the best from BT Cloud Voice

What do you need help with?

Running the network assessment test to see if you can get Cloud Voice

BT Cloud Voice is a digital phone service that makes and takes calls over broadband – what’s known as VoIP.

To make sure you can enjoy the full benefits of BT Cloud Voice, you’ll need to run a network assessment test.

The network assessment test will check:

  • your local area network (LAN)
  • your broadband connection
  • your VoIP service and supporting voice network.

After you’ve run the test you’ll see voice quality measures showing how suitable your network will be for BT Cloud Voice. You’ll need to pass the network assessment test to order Cloud Voice.

How to run a network assessment test

Troubleshooting for the network assessment test

Voice quality measures for the network assessment test

Did this help?

Additional support