Skip to main content
Connect a Cloud Voice phone | BT Business
Help & Support Banner

Your guide to BT Cloud Voice

Get the best from BT Cloud Voice

What do you need help with?

Connect a Cloud Voice phone

It’s quick and easy to connect your phone with your Cloud Voice whether it’s a cordless Yealink W60/W53 or a desktop Yealink SIP-T46S.

Choose the relevant clip and follow the clear step-by-step instructions.

  1. Insert the battery into your phone.
  2. Snap on the back plate.
  3. Your phone will be pre-registered to your base station and will connect automatically.
  4. A steady green light on your base station tells you when this is done.
  5. Push the line key to see your handset’s telephone number.
  6. Plug your handset cradle into the mains and turn it on.
  7. You can now make and receive calls.

Here’s what to do if your handset hasn't already been registered to a base station. Your handset needs to be in registration mode before you can do this.

If your handset is already registered, you’ll need to de-register it first. Just press and hold the Paging Button until the phone light flashes on the W60 Base Station. If it doesn’t flash, the button hasn't been pressed for long enough or eight handsets have already been registered to the base station.

When you’ve done this:

  1. Press the Reg soft key.
  2. You’ll see the handset displaying Searching until the base station is found.
  3. Once found the screen will display Easy Pairing.
  4. A few seconds later the handset will display its Subscribed.
  5. Another few seconds later and the handset will display Initializing Data.
  6. Your handset may do a firmware update which can take up to 15 minutes.
  7. Once the handset is registered to the base it will display a Handset number.
  1. Unpack your phone and turn it upside down so you can see it’s back.
Connect a Cloud Voice phone
  1. Slot the phone stand into one of the three slots, depending on the angle you want.
  2. Connect the handset cord to the port with a symbol of a phone and the handset.
  3. Plug the power cable into back of your phone.
  4. Now plug one end of the Ethernet cable into the phone and the other into your hub.
  5. Your BT Cloud Voice IP Phone will boot up and start installing the firmware – don’t disconnect your phone while it's doing this.

Your BT Cloud Voice IP Phone is ready to use when this is finished.


Other phone guides

If you’ve got a different handset and you need help getting set up, we’ve got user guides for different types of phones.

Did this help?

Additional support