Change Music on Hold in Cloud Voice

If you're a Cloud Voice administrator, you can set up ‘music on hold’ for incoming callers who are either on hold or parked.

File specifications
Although it's called ‘music on hold’, you're not restricted to just playing music; you can play any audio as long as the file is:

• No bigger than 1 MB.
• In the format of CCITT u-Law WAV with 8kHz, 8 Bit, mono attributes.
• Less than five minutes long.

Can I use an MP3 file for music on hold?
No, at the moment only WAV files as described above can be used.
 

Set up using the BT Cloud Voice Business Portal

1. Sign in to the BT Cloud Voice Business Portal.
2. From the Dashboard select the required site from the Sites, admins and users panel.
3. Select Features from the left-hand sidebar menu.
4. Select Music on hold.
5. Enter the requested information.
6. For help tap the Assist me button to open a help article in a new tab.