Set up and use Call Pickup on BT Cloud Voice

With Call Pickup you can answer a call that goes to anyone in your Call Pickup Group. This is handy if you’re in a team and the caller can speak to anyone in that team.

A Call Pickup Group is essentially a group of extensions on the same site who are allowed, by the administrator, to pick up each other’s calls.

The administrator can set up multiple Call Pickup Groups, but you can only be a member of one group.

How do I set up a Call Pickup Group?

1. Sign in to the BT Cloud Voice Portal.
2. From the dashboard select your Site.
3. Select Features on the left.
4. In the Pickup group tile, click on the settings icon.
5. Click Add group.
6. Name the group.
7. Under Select user go to the drop-down menu and choose the user(s) you wish to add to the group.
8. Click Save.
   

How do I use Call Pickup?

If a group members phone’s ringing, just dial the Feature Access Code *98 to pick up the call. 
If more than one line in the group is ringing, the call that’s been ringing the longest is picked up first.
Already engaged in a call? No problem. Put your current call on hold, dial the Call Pickup Feature Access Code to answer the incoming call ringing on another phone within your group, and then toggle between the calls or finish one and continue with the other.

Directed Call Pickup with Barge-in

You can pick up or ‘barge-in’ to any call on your site.
Sounds a bit like Call Pickup? Yes, but the difference is that instead of picking up a call from a pre-defined list of people, Directed Call Pickup with Barge-in uses a Feature Access Code (FAC) plus the extension number of the phone so you can pick up or barge-in to any call on the site.

How do I use ‘Barge-in’?

1. A User is on a call to a customer.
2. You need to speak to the User urgently.
3. You dial *33 followed by the Users extension number.
4. As long as the User is not set as ‘Barge-in Exempt’, you're now in the call with the User.

How do I set up a tone warning that I'm about to barge-in?

1. Sign in to the BT Cloud Voice Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Directed call pickup with barge-in warning tone tile, click on the settings icon.
6. Toggle the slider to the on position - this will say Directed call pickup with barge-in warning tone is On.