Call Forwarding (call divert) in BT Cloud Voice
With BT Cloud Voice, it's easy for you to forward incoming calls to your preferred number. Also known as call divert, you'll find the different options available for both administrators and users of the BT Cloud Voice service.
Call Forwarding for users
Call Forwarding for administrators
Features assigned to your number
If you’re not sure what feature your number is assigned to, you can find out by following these steps:
- Log into the BT Cloud Voice Business Portal. On the Dashboard, there’s two panels you will need to look at.
- The first is Sites, admins and users.
If your number shows here it means it’s set up as a user.
- If it doesn’t show in the first search box, then go to the second search box called Call routing groups.
If your number shows here, this will identify if your number is set up as a Hunt Group, Auto Attendant or Call Centre.