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Learn how to set up your BT Cloud Voice, the Cloud Voice portal, and your phones from BT Business

Setting up BT Cloud Voice | BT Business

Setting up

Learn how to manage your BT Cloud Voice on the Cloud Voice portal.

Manage users on BT Cloud Voice | BT Business

Manage users

Manage sites on BT Cloud Voice | BT Business

Manage sites

Learn how to manage calls on your BT Cloud Voice.

Manage calls on BT Cloud Voice | BT Business

Manage calls

Learn how to use voicemail  on your BT Cloud Voice.

Use voicemail on BT Cloud Voice | BT Business

Use voicemail

Get help with Cloud Voice Advanced Call Features.

Advanced Call Features | BT Business

Advanced call features

Learn about conferencing on BT Cloud Voice.

Conferencing on BT Cloud Voice | BT Business

Conferencing

Get help with working remotely using Cloud Voice.

Work Remotely | BT Business

Work remotely

Get help fixing problems with Cloud Voice.

Fix Problems | BT Business

Fix problems

Get help with analysing call data for Cloud Voice.

Analyse Call Data | BT Business

Analyse call data

See how BT Cloud Voice works, and how it could benefit your business. Plus, view and download our handy Cloud Voice PDFs to support with your order and using your new service.

More about BT Cloud Voice | BT Business

More about BT Cloud Voice

Discover how you can contact the Cloud Voice support team, a dedicated UK-based service team with the sole purpose of supporting our IP Communication customers.

Contact the Cloud Voice support team

Learn about Cloud Voice, the Cloud Voice portal, and how to use the extensive features from BT Business

Guide to BT Cloud Voice | BT Business

Guide to BT Cloud Voice

Find out how you can set up personal contacts and speed dials to create a personal directory of up to 500 numbers on the BT Cloud Voice Business Portal.

Set up Personal contacts and Speed dials on BT Cloud Voice | BT Business

Set up Personal contacts and Speed dials on BT Cloud Voice

All you need to know about BT Cloud Voice Feature Access Codes (FACs)

BT Cloud Voice Feature Access Codes (FACs) | BT Business

BT Cloud Voice Feature Access Codes (FACs)

Learn about Hunt Groups. The options available, how to set them up and manage them using the BT Cloud Voice Business Portal.

Hunt Groups for BT Cloud Voice and how to use them | BT Business

Hunt Groups for BT Cloud Voice and how to use them

Your guide to using Call Transfer in BT Cloud Voice. Call Transfer puts your caller on hold while you transfer them to someone else.

Transfer calls with BT Cloud Voice | BT Business

Transfer calls in BT Cloud Voice

Find out how to set up Do Not Disturb or Selective Call Rejection/Acceptance on BT Cloud Voice.

Do Not Disturb or Call Rejection for Cloud Voice | BT Business

Set up Do Not Disturb or Selective Call Rejection/Acceptance on BT Cloud Voice

Learn how to set up and use Call Waiting on BT Cloud Voice, including how to enable it in the Business Portal and using Feature Access Codes.

Set up and use Call Waiting on BT Cloud Voice | BT Business

Set up and use Call Waiting on BT Cloud Voice

Find out about the changes you can make to some of your Cloud Voice service features if you’re closing over a bank holiday.

Make Bank Holiday changes to Cloud Voice | BT Business

Make Bank Holiday changes to Cloud Voice

Find out how to put Cloud Voice calls on hold and pick up from another extension (Call Park) while you make and receive other calls (or use other features).

Put Cloud Voice calls on hold and pick up from another extension (Call Park) | BT Business

Put Cloud Voice calls on hold and pick up from another extension (Call Park)

Learn how to set up Call Pickup groups and answer calls from another extension using Call Pickup on BT Cloud Voice.

Set up and use Call Pickup on BT Cloud Voice | BT Business

Set up and use Call Pickup on BT Cloud Voice

Find out about the different call forwarding (call divert) options for users and administrators and how to set them up using the BT Cloud Voice Portal.

Call Forwarding (call divert) in BT Cloud Voice | BT Business

Call Forwarding (call divert) on BT Cloud Voice

With User Intercept, you can take a BT Cloud Voice phone number out of service and give a message to anyone who calls it, or route the call to another number. Learn how to set it up.

Your guide to BT Cloud Voice

Get the best from BT Cloud Voice