Setting up User Intercept for BT Cloud Voice

With User Intercept, you can handle the calls of any user who no longer needs BT Cloud Voice, for example, the user has left the company. You’ll be able to play an announcement on incoming calls, with an option to redirect to another user. For outgoing calls, the user will be advised their service has been suspended.

How to set up User intercept:

1. Sign in to the BT Cloud Voice Business Portal.
2. From the dashboard select Users (across the top).
3. Search for the User and click the settings icon.
4. Select Features on the left.
5. In the User intercept tile, click the settings icon.
6. To switch intercept on, tick the box Intercept incoming/outgoing users calls or uncheck the box to switch it off.
7. You can use the System announcement which is “The number you’re trying to reach is out of service” or you can upload a custom announcement.
8. You also have other options:
   • New number announcement
     Announce a new number when the user receives a call:
     • Under New number announcement, click Add number.
     • Enter a number then click Save. 
       This will add a message to the end of the first announcement “The new number is ....”
   • Transfer on '0'
     • Announce a transfer on '0' option, to transfer the call to another number when the user receives a call:
     • Under Transfer on '0', click Add number.
     • Enter a number, then click Save. 
       This will add a message to the end of the first announcement “Press 0 now if you wish to be transferred”.
9. Click Save, after you’ve finished setting up everything you need.