What call logging options do I have?
Call Logging is a call analysis feature. You get to it in the BT Cloud Voice Business Portal, where there are options to view the call logs:
- Company level – this lets you see calls for all sites and all employees within the company.
- Site level – this lets you see all calls for one site and all employees within that site.
- User level - this lets you see all calls for one specific user.
How to access the call logs at each level
Company call logs:
- Sign in to the BT Cloud Voice Business Portal.
- From the dashboard select Calls on the left.
Site call logs:
- Sign in to the BT Cloud Voice Business Portal.
- From the dashboard select your Site.
- Select Calls on the left.
User call logs:
- Sign in to the BT Cloud Voice Business Portal.
- From the dashboard select Users (across the top).
- Search for the user and click the settings icon.
- Select Calls on the left.
The call information you’ll be able to see includes:
Call to and from – shows the telephone number of the number called or the number of the person that called you. On the left-hand side you’ll see the following icons depicting the call target:
- Outgoing answered – an outbound call by a user on this platform, to another number that was answered.
- Outgoing unanswered – an outbound call by a user on this platform, to another number that wasn’t answered.
- Incoming answered – an inbound call to a user on this platform, from another number that was answered.
- Incoming missed – an inbound call to a user on this platform, from another number that wasn’t answered.
Date & time – shows the date and time of the call. For calls made in the current week, it will replace the date with:
- Today – if the call is made on the same day that you’re looking at the page.
- Yesterday – if the call was made the day before you’re looking at the page.
- [Named day] for example, Tuesday – if the call was made during the current week that you’re looking at the page.
Service Number – this is the number that belongs to the user on the platform that the call was from or to.
Duration – the length of the call-in hours, minutes, and seconds.
Destination – the category of the call, which will show either of the following:
- UK On-Net – internal calls
- UK Off-Net – External calls to UK landlines
- Mobile
- International
- Voicemail
- Premium rate
You can select the Show Chart button, for a graphical representation of the call log data, with options to present as calls and minutes for each day and hour.
The chart will be filtered to the same fields as the detailed below.
Viewing and finding Calls
You can choose how many Calls are shown per page and use the arrow keys to scroll back and forth through them. There’s also a search bar, which could help you find a particular call quicker.
Filtering calls
Use the filter icon, which looks like this 
to change the information you can see on the page. The available filter options include:
- Filter by – Company, Site, User, Service Number, Auto Attendant, Call Centre or Hunt Groups.
- Date range – Today, Yesterday, Last 7 days, last 30 days, the current month or use a custom range.
- Call types – Missed incoming, Missed outgoing, Answered incoming, Answered Outgoing.
- Destination – UK On-Net, UK Off-Net, Mobile, International, Voicemail, Premium rate.
Exporting calls
To export calls to a CSV file (comma-separated values), simply:
- Use the filter option to confirm which calls you want to export.
- Select the Export calls button.
- Follow the on-screen instructions.
The CSV export has the following data fields:
- Direction –
- Terminating = Incoming call.
- Originating = Outgoing call.
- Answer Indicator – Was the call answered.
- User Number – The number from your account ,which either received or made the call.
- Date Time – The date and time that the call was made (UTC).
- Region – The region, defined by the country code, of the external number.
- Duration – Duration of the call.
- Destination – UK On-Net, UK Off-Net, Mobile, International, Voicemail, Premium rate.
Please note – The CSV exports are built to support machine to machine (M2M) transfer and therefore the date stamp time zone is Coordinated Universal Time, known as UCT and doesn’t account for British Summer Time (BST).