BT Cloud Voice Busy Lamp Field feature and how to use it

Busy Lamp Field (BLF) is an add-on feature pack that you can use with either ‘Collaborate’ or ‘Connect’ BT Cloud Voice licences to -

• View the status (busy or idle) of members of your BLF group. You can have up to 50 members in a BLF group; each member's device must be capable of supporting BLF.
• Speed dial BLF members.
• Pick up calls for other employees to pick up calls, BLF members need to also be part of a Call Pick Up Group and also part of the same site.
• One-touch transfer of calls.
  

What do I need?

1. An add-on feature pack licence for each employee who needs to use Busy Lamp Field.
2. People must have either a ‘Collaborate’ or ‘Connect’ licence (it won't work with a ‘Basic’ licence).
3. Each user must have a BLF-compatible device.

Making the feature available to the user

1. Sign in to the BT Cloud Voice Business Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Profile on the left.
5. Check the User licensing tile beside Add-ons. If this shows Busy Lamp Field, then the add on is already assigned.
6. To assign the add-on license click modify in the User licensing tile.
7. Click Continue.
8. Tick the box beside Busy Lamp Field.
9. Click Continue on the next two pages.
10. Click Save.

Customising the BLF

1. Sign in to the BT Cloud Voice Business Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Busy lamp field tile, click the settings icon.
6. Click Add users or Manage users (if users are already assigned).
7. From the drop-down menu, select the users you wish to add - you can also ‘Add all users’.
8. You can use the arrow keys to manage where on your phone each user will show.
9. Click Save.

Using BLF on your IP phone

Once set up, you can monitor the status of Users by checking the LED light next to the User's name on your IP Phone:

• Green = available.
• Red (blinking) = somebody is ringing them.
• Red = on a call or unavailable.
• Orange = error reading the status.