How to use the Busy Lamp Field feature on BT Cloud Voice

Busy Lamp Field (BLF) is an add-on feature pack that you can use with BT Cloud Voice Collaborate or Connect licences.

With the Busy Lamp Field feature, you can:

• View the status of members of your Busy Lamp Field group, including busy or idle. You can have up to 50 members in a Busy Lamp Field group – note that each member's device must be capable of supporting Busy Lamp Field.
  
• Speed dial other Busy Lamp Field members.
  
• Pick up calls for other employees. To do this, Busy Lamp Field members need to also be part of a Call Pick Up Group, and part of the same site.
  
• Transfer calls with just one touch.
  

What you'll need to get started

• A Collaborate or Connect licence for each employee who needs to use Busy Lamp Field – it won't work with a Basic licence.
  
• A Busy Lamp Field add-on feature pack licence for each of those employees.
  
• A Busy Lamp Field-compatible device for each employee.
  

How to make the Busy Lamp Field feature available to a user

1. Log in to the BT Cloud Voice Business Portal.
2. From the dashboard, select Users at the top.
3. Search for the user and click the settings icon.
4. Select Profile on the left.
5. Check the User licensing tile next to Add-ons. If this shows Busy Lamp Field, then the add-on is already assigned.
6. To assign the add-on license, click Modify in the User licensing tile.
7. Click Continue.
8. Tick the box next to Busy Lamp Field.
9. Click Continue on the next two screens.
10. Finally, click Save.

How to customise the Busy Lamp Field feature

1. Log in to the BT Cloud Voice Business Portal.
2. From the dashboard, select Users at the top.
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Busy lamp field tile, click the settings icon.
6. Click Add users, or Manage users if users are already assigned.
7. From the drop-down menu, select the users you wish to add. You can also ‘Add all users’.
8. You can use the arrow keys to manage where on your phone each user will show.
9. Finally, click Save.

Checking user statuses on your IP phone

Once you’ve set up the Busy Lamp Field feature, you can monitor the status of users by checking the LED light next to the user's name on your IP phone. Here’s what the different LED light statuses mean:

• Green = available.
• Red (blinking) = somebody is ringing them.
• Red = on a call or unavailable.
• Orange = error reading the status.