From 1 April 2025, we’re increasing the standard monthly charge of some of our products and services as outlined in your contract terms and conditions.
This is in line with the Consumer Price Index (CPI) percentage (%) inflation rate published by the Office for National Statistics on 15 January 2025 which was 2.5% plus an additional 3.9%.
If you purchased your service or licence on or before 1 December 2024 then it will be subject to CPI+3.9% price increase in April 2025 apart from the below two exceptions:
Teams Phone Direct Routing
Customers who purchased Teams Phone Direct Routing licences on or after 1 July 2024 will receive a 6% price increase in April 2025. Licences purchased before that date will be subject to a CPI+3.9% increase.
Teams Phone Operator Connect
For customers who have Teams Phone Operator Connect, if your contract started before 2 September 2024 then you will be subject to a CPI+3.9% price increase in April 2025.
Customers who purchased Teams Phone Operator Connect subscriptions on or after 2 September 2024 will receive a 6% price increase in April 2025. Licences purchased before that date will be subject to a CPI+3.9% increase.
For services and products purchased after 1 December then there are different price changes happening from 1 April 2025. Learn more about our 2025 price increases and what they mean for you.
You can check your terms and conditions in BT Business Terms.
CPI+3.9% price increase example
To help you understand what a 6.4% increase would look like, here’s an example of one of our services and how its pricing would change:
BT Business Full Fibre Enhanced 150
Current price per month, up to 31 March 2025:
£49.95
Approximate monthly increase, from 1 April 2025:
£3.20
New approximate price per month, from 1 April 2025:
£53.15
Prices are exclusive of VAT.
What will my CPI+3.9% 2025 price increase be?
If you’re subject to this type increase, find out which services are increasing on 1 April 2025 in line with CPI+3.9%.
If this type of price increase doesn’t apply to you, learn more about all our BT Business price changes for 2025.
Frequently asked questions
Can you put your prices up?
In most of our standard terms and conditions, we have the right to amend our contract, and that includes increasing prices. The contract will say how we must tell our customers about amendments and what customers may do.
What is the Consumer Price Index (CPI)?
The Consumer Price Index (CPI) is a figure published by the Office for National Statistics (ONS) as a measure of inflation. It’s a reliable measure to reflect the increase in costs to run and invest in our network and the services we provide.
CPI is a measure of whether the cost of goods and services is going up or down. It’s based on average price changes from across several industries. It measures inflation by taking a basket of goods (things like food, clothes, petrol etc.) looking at what they cost last year, looking at what they cost now, and finding the difference.
However, the CPI leaves the costs of your home out of the basket (things like rises in mortgage payments, rents, and council tax) so they don’t get reflected in it.
The ONS publishes a new CPI inflation rate every month.
Find out more about CPI from the Office of National Statistics.
What is the CPI % inflation rate you’ll be using?
The CPI % inflation rate figure we’ll use is the December % inflation rate figure. This is published by the ONS in January of each year and it measures the average change in prices for consumers across the country, over the last 12 months.
What is CPI+3.9% and how do I work out the increase?
CPI+3.9% is the CPI % inflation rate figure plus 3.9%.
A new percentage (%) inflation rate is published by the ONS every month. We’re using the December 2024 percentage (%) inflation rate figure published in January 2025.
We’ll adjust standard monthly charges as outlined in your terms and conditions of contract by this amount, plus an additional 3.9% from 1 April of the same year.
As an example, for a standard monthly price of £40, if we used a CPI percentage (%) inflation rate figure from December 2024 of 2.5% and then add 3.9% (2.5% + 3.9% = 6.4%), the monthly price would go up by £2.56 on 1 April 2025.
If the CPI percentage (%) inflation rate figure is negative in the relevant year, then we’ll only increase monthly charges by 3.9%.
Does pricing decrease if the CPI percentage (%) inflation rate is negative?
No, in this scenario we’ll take the CPI percentage (%) inflation rate to be 0%, so the price increase will only be 3.9%.
Why we add 3.9% to the underlying CPI percentage (%) inflation rate?
As the UK continues to embrace digital technologies, the demand for the connectivity and services that we provide is always rising. To maintain the quality of our network for our customers we’re continually investing in it, which is expensive.
The CPI element of our annual price increases enables us to continue running our network considering cost and wage inflation. The 3.9% lets us continually invest in the UK’s digital future. Things like improving our customer service and propositions and increasing social inclusion through widening our network footprint.
Are plan discounts affected?
You’ll still receive any discounts you get, and these will be applied to your new standard monthly charges.
Can I cancel my contract?
Yes, you can, but if you cancel your service before the end of your minimum contract term, you’ll need to pay a termination charge for cancelling early.
If you’re outside of your minimum contract term, you can end your service at any time without termination charges, but bear in mind that other charges may apply if you want to cancel services that are not affected by a price increase.