From 1 April 2025, we’re increasing the standard monthly charge of some of our products and services as outlined in your contract terms and conditions.
This is in line with the Consumer Price Index (CPI) percentage (%) inflation rate published by the Office for National Statistics on 15 January 2025 which was 2.5% plus an additional 3.9%.
If you purchased your service or licence on or before 1 December 2024 then it will be subject to CPI+3.9% price increase in April 2025 apart from the below two exceptions:
Teams Phone Direct Routing
Customers who purchased Teams Phone Direct Routing licences on or after 1 July 2024 will receive a 6% price increase in April 2025. Licences purchased before that date will be subject to a CPI+3.9% increase.
Teams Phone Operator Connect
For customers who have Teams Phone Operator Connect, if your contract started before 2 September 2024 then you will be subject to a CPI+3.9% price increase in April 2025.
Customers who purchased Teams Phone Operator Connect subscriptions on or after 2 September 2024 will receive a 6% price increase in April 2025. Licences purchased before that date will be subject to a CPI+3.9% increase.
For services and products purchased after 1 December then there are different price changes happening from 1 April 2025. Learn more about our 2025 price increases and what they mean for you.
You can check your terms and conditions in BT Business Terms.
CPI+3.9% price increase example
To help you understand what a 6.4% increase would look like, here’s an example of one of our services and how its pricing would change:
BT Business Full Fibre Enhanced 150
Current price per month, up to 31 March 2025:
£49.95
Approximate monthly increase, from 1 April 2025:
£3.20
New approximate price per month, from 1 April 2025:
£53.15
Prices are exclusive of VAT.
What will my CPI+3.9% 2025 price increase be?
If you’re subject to this type increase, find out which services are increasing on 1 April 2025 in line with CPI+3.9%.
If this type of price increase doesn’t apply to you, learn more about all our BT Business price changes for 2025.