Learn about Webex Customer Assist and how it can help your organisation. You can also find Webex Customer Assist support for Admins and Users.
What is Webex Customer Assist?
Engage with customers via voice, chat, or email – all from the Webex App. Enjoy features like screen pop, queue management, analytics, and easy user control through Webex Control Hub.
How it can help your organisation
Webex Customer Assist simplifies customer interactions and empowers agents with real-time insights and control tools.
Interested? Explore our product page
Learn more about Webex Customer Assist on our product page:
Help and support for Admins and Users
We have different Webex Customer Assist help and support available for:
- Admins.
- Users.
To help you find the right support, you can learn more about the different roles:
The role of an Admin
If you’re an Admin (also sometimes known as an Administrator), you will manage the technical setup, configuration, and ongoing maintenance of the product or service. You will typically:
- Manage user access and permissions.
- Configure settings and policies.
- Troubleshoot technical issues.
- Ensure compliance with security and organisational standards.
Our support for Admins includes setup guides, configuration options, troubleshooting steps and advanced management tools.
The role of a User
If you’re a User, it means you use the product or service day-to-day. You will typically:
- Use the product to collaborate, communicate, or complete tasks.
- Need help with core functionality and features.
- Seek quick solutions to common issues.
Our support for Users provides how-to guides, feature overviews and practical tips for getting the most out of the product.
Need more support with Webex Customer Assist?
Get in touch with our helpdesk team who will be available to assist you.