Returning your BT Business-owned equipment, a handy guide

BT owns any equipment we’ve sent you since 1 June 2020, unless you’ve bought the equipment from us. This includes BT Business Smart Hubs, 4G Assure dongles, Hybrid Connect, Wi-Fi Discs, Complete Wi-Fi for Business discs, and Cloud Voice Express phones. For Cloud Voice phones, the same applies from 11 July 2022.

Why do I need to return my BT-owned equipment?

How do I know if my BT-owned equipment needs returning?

How do I return my BT-owned equipment?

Do I need to ask for my pre-paid returns label, and returns bag?

Should I get proof of postage to show I’ve returned my BT-owned equipment?

Can I check if you’ve received my returned equipment?

What if my BT-owned equipment is faulty or broken?

I can’t find all cables that came with the equipment originally. Will I be charged?

What if I don’t return my equipment as asked?

I can’t send the equipment back. Is it OK to pay a charge instead?

I’ve returned my BT-owned equipment, but that’s not showing in My Account. How can I know I won’t get charged?

I’ve been charged for returning my equipment late. Can I get a refund for this?

Can I send you my used BT equipment you’ve not asked for?

What if I want to keep the BT-owned equipment you’ve asked me to send back?

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