At BT Business, we’re moving away from Consumer Price Index (CPI) plus 3.9% price increases which are linked to inflation. Instead, we're moving to a fixed pounds and pence approach (£/p) for some of our products.
If you took out or re-signed your service with us on or before 1 December 2024
You will still be subject to our CPI+3.9% price increase, which is based on the variable Consumer Price Index (CPI).
If you took out or re-signed your service with us on or after 2 December 2024
You will now be subject to our fixed pounds and pence increase. Here are some examples of what this would look like.
Voice services
Service | Increase per month from 1 April 2025 |
Cloud Voice Express licence | £1 |
Cloud Voice Express (app only) | £1 |
Cloud Voice Express unlimited call plan | £0.50 |
Cloud Voice | £1 |
Cloud Voice unlimited call plan | £0.50 |
Cloud Voice UK call sharer plan | £1.50 |
Cloud Voice international (IDD) call sharer plan | £0.50 |
Cloud Voice international call sharer plan (fixed and mobile) | £1 |
Connectivity services
Broadband and Digital Phone Line
If you took out or re-signed your Broadband service with a Digital Phone Line with us on or after 2nd December 2024, then your price will be increased by £4 a month from 1st April 2025.
For example, if your monthly plan price was £40.00 a month, it would increase to £44.00 on 1 April 2025 and then £48.00 on 1 April 2026.
Broadband only
If you took out or re-signed your Broadband service with us on or after 2nd December 2024, then your price will be increased by £3 a month from 1st April 2025.
For example, if your monthly plan price was £40.00 a month, it would increase to £43.00 on 1 April 2025 and then £46.00 on 1 April 2026.
Frequently asked questions
Why is BT Business moving away from CPI+3.9% price increases to a pounds and pence approach?
This new approach will provide our small business customers with more certainty. Customers will know exactly how much they’ll pay each year of their contract before they sign up.
How can I find out what my price increase will be?
The level of price increase will be communicated to you in your pre contract document you receive when signing up for our services. You can also find details of the increases by visiting BT Price List.
Does the price increase amount include VAT?
No – the amount stated in your pre contract document excludes VAT.
Why am I still receiving a CPI+3.9% price increase?
Customers on existing CPI+3.9% contracts will continue to receive price increases as outlined in their terms and conditions. New or re-signing customers will receive the new pounds and pence price increase. This will be made clear to you in your pre contract document.
When do prices increase?
Prices for BT Business increase from 1 April each year.
Why do you increase your prices?
Whether it’s through your mobile or broadband service, it’s more important than ever to keep everyone and everything connected. Our annual price change helps us continue to invest to bring you a better, more reliable experience and the best value for your money. It’s also important as our own costs continue to increase, so the price change means we can continue to maintain the best networks and provide customer service in more ways than ever before.
As a company we’re dedicated to keeping our customers connected. We’re also committed to helping those who need it most – this is why we’ve frozen prices for customers across our BT Home Essentials, EE Mobile Basics, PAYG and BT Basic plans.