At BT Business, we’re moving away from Consumer Price Index (CPI) plus 3.9% price increases which are linked to inflation. Instead, we're moving to a fixed pounds and pence approach (£/p) for some of our products.
If you took out or re-signed your service with us on or before 1 December 2024
You will still be subject to our CPI+3.9% price increase, which is based on the variable Consumer Price Index (CPI).
If you took out or re-signed your service with us on or after 2 December 2024
You will now be subject to our fixed pounds and pence increase. Here are some examples of what this would look like.
Voice services
Service |
Increase per month from 1 April 2025 |
|
Cloud Voice Express licence |
£1 |
|
Cloud Voice Express (app only) |
£1 |
|
Cloud Voice Express unlimited call plan |
£0.50 |
|
Cloud Voice |
£1 |
|
Cloud Voice unlimited call plan |
£0.50 |
|
Cloud Voice UK call sharer plan |
£1.50 |
|
Cloud Voice international (IDD) call sharer plan |
£0.50 |
|
Cloud Voice international call sharer plan (fixed and mobile) |
£1 |
Connectivity services
Broadband and Digital Phone Line
If you took out or re-signed your Broadband service with a Digital Phone Line with us on or after 2nd December 2025, then your price will be increased by £4 a month from 1st April 2025.
For example, if your monthly plan price was £40.00 a month, it would increase to £44.00 on 1 April 2025 and then £48.00 on 1 April 2026.
Broadband only
If you took out or re-signed your Broadband service with us on or after 2nd December 2025, then your price will be increased by £3 a month from 1st April 2025.
For example, if your monthly plan price was £40.00 a month, it would increase to £43.00 on 1 April 2025 and then £46.00 on 1 April 2026.