Using Music on Hold on MN3300

How to upload an audio file for MN3300 Music on Hold

1. Login to your system and have your .WAV (ALAW 8 bit MONO) format audio file ready.
   
2. Find the mailbox number that the main site number is routed to. This can be found in the VM Mailbox's form if labelled or by looking at the System Speed Calls form.
3. Go to the System Audio Files Update form and select the Music and Alternate Audio Source TAB.
4. Select Audio Source ID - 0 (overwrite default or current .WAV file) and add a Label name.
5. Below that you should see Browse, click and browse to the audio file. You'll need Java installed on your system to upload the file.
6. Click Open and the window will close, now click Update.
7. If you get a location error i.e. fakepath does not exist, create a new folder i.e. C:\fakepath\ and paste the new .WAV file into this new folder.
8. Once the file is in the folder, try adding the file to the system again.
9. Now navigate to the System Options form, click Change. Find the Music On Hold option and change to Yes.
10. We now need to make a change in the Class of Service your phone/system is using.
11. Navigate to the Class of Service Options form, click Change. Find the Music on Hold on Transfer option and select to Yes.
12. Now go to the System Access Points form, click Change and for the Music source drop down box select Embedded.
13. Click Save.
14. Make sure the file is on your system and Music on Hold is enabled by going to the Embedded Media Source form. You should see Music on Hold enabled.
15. When complete and the file has loaded successfully, make a test call to confirm.

Setting up Music on Hold with an external audio device

The following settings are only to get a PLID number for the Music on Hold port, so it's a dummy setup for the PLID.

To set up Music on Hold with an external audio device:

1. Login to your system and have your audio device ready with .WAV (ALAW 8 bit MONO) audio files loaded on the device.
   
   Please note that not all devices may work, if the first device fails with volume set to full, try another.
2. With the View from Category option open, go to the Trunks - Analog - E and M - E and M Trunk Circuit Descriptors form and click Add.
3. Input the following details & click Save:
   
   Number - Give a dummy Number i.e. 4
   Incoming Start Type - Immediate
   Outgoing Start Type - Immediate
   Transmission Facility - 2 Wire
   2 Wire Balance Network Setting - 600
4. Go to the Trunks - Analog - E and M -  E and M Trunks form (make a note of the PLID number 5 1 3 1) and click Change.
5. Input the following details & click Save:
   
   Trunk No - Use a No not in use i.e. 666
   Trunk Ser No - 1
   Circuit Descriptor No - 4 (the number u gave in step 3)
   InterConnect No - 1
6. Go to the System Properties - System Feature Settings - System Access Points form and click Change.
7. Input the following details & click Save:
   
   Music Source - External
   Music Source Port - Location ID 5 1 3 1 (PLID No notes in step 4)
8. Go to the System Properties - System Feature Settings - System Options form and click Change.
9. Find Music on Hold and change to Yes.
10. Now give it a try. If it's not working, try another audio device and check the volume. If you're still having problems, give us a call by clicking Contact Us on this page.