MiCloud Unified Collaboration helps you stay connected with colleagues and customers using voice, video meetings, messaging and collaboration tools. This page explains what support is available for Admins and Users.
What is MiCloud Unified Collaboration?
MiCloud Unified Collaboration is a cloud-based communications solution that brings voice calling, video meetings, messaging and collaboration tools into one platform. It allows teams to stay connected from the office, at home or on the move.
How it can help your organisation
MiCloud Unified Collaboration supports hybrid working and helps teams collaborate more effectively using integrated communication tools.
Interested? Explore our product page
Visit the product page to learn more and explore purchase options:
More about MiCloud Unified Collaboration
Help and support for Admins and Users
We have different MiCloud Unified Collaboration help and support available for:
- Admins.
- Users.
To help you find the right support, you can learn more about the different roles:
The role of an Admin
If you’re an Admin (also sometimes known as an Administrator), you will manage the technical setup, configuration, and ongoing maintenance of the product or service. You will typically:
- Manage user access and permissions.
- Configure settings and policies.
- Troubleshoot technical issues.
- Ensure compliance with security and organisational standards.
Our support for Admins includes setup guides, configuration options, troubleshooting steps, and advanced management tools.
The role of a User
If you’re a User, it means you use the product or service day-to-day. You will typically:
- Use the product to collaborate, communicate, or complete tasks.
- Need help with core functionality and features.
- Seek quick solutions to common issues.
Our support for Users provides how-to guides, feature overviews, and practical tips for getting the most out of the product.
Need more support with MiCloud Unified Collaboration?
Get in touch with our helpdesk team who will be available to assist you.