How do I Divert calls on Busy using BT Quantum?

You can program calls to ring on another phone when yours is busy by diverting calls. Simply follow the steps below:

Diverting an Extension when busy

Using a BT 8568 systemphone or a 5320/5330 IP phone:

1. From the idle menu scroll until Divert is displayed.
2. Select Divert.
3. Select Divert on busy.
4. Enter an internal number or select the extension/group from the list if you want to divert all your calls to another extension/group when your extension is busy

Using a BT 8528 systemphone, Q DECT telephone, Q phone or a compatible standard telephone, to activate Divert on Busy:

1. To an extension/group, dial 733 followed by the extension or group number (180 - 190) followed by #.

Diverting a Group when busy

Using a BT 8568 systemphone or a 5320/5330 IP phone:

1. From the Idle menu scroll until Group Divert is displayed.
2. Select Group divert.
3. Select the group for which you wish to divert calls. The extension may be in more than one group. A solid box indicates a group that has a divert set.
4. Select Divert on busy.
5. Enter an extension number, or select the required extension/group from the list.

Using a BT 8528 systemphone, Q DECT telephone, Q phone or a compatible standard telephone, to activate Group Divert on busy:

1. To an extension/group, dial 793 followed by the group number (180 - 190) followed by the extension/group number followed by #.