With Call Recording on BT Cloud Voice, you can record calls and store them securely in the cloud.
Both users and administrators can:
- Access the Call Recording dashboard for a summary of recorded calls and data such as Calls By Category, Frequent Callers, Call By Location, Agent Summary, and more
- Monitor and listen in to calls in near real time
- Add a reference number to the recording
- Add notes and comments – to help with staff coaching, for example
- Choose from our options how long you want to keep the recordings before they're deleted automatically
- Download and archive calls any time before they're deleted
To help you get the most from Call Recording on BT Cloud Voice, take a look at our user guides: