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Cancelling BT Cloud Voice SIP | BT Business

Cancelling BT Cloud Voice SIP

Get help cancelling SIP Trunk Forwarding and DDI Diverts for BT Cloud Voice.

The business portal is a web-based interface that allows you to view and configure your Cloud Voice service.

Cancelling SIP Trunk Forwarding

Log into the BT Cloud Voice portal using the credentials given to you the first time your service started (this document is based on a Company Administrator level of access). Once successfully logged in, you'll see the main company dashboard.

Cancelling a Trunk Group Divert

This is a free feature available on all Trunk Groups.

  1. From the main screen, select the Sites tab.
  2. On the sites page, click on the search icon to view all sites associated to your Cloud Voice service.
  3. Once you've chosen the site you want to configure press the Select button. A confirmation notification banner will appear, and the site details will be visible on the right-hand side.
  4. Now that a site has been selected you can use the left-hand menu to view and configure the Cloud Voice SIP service.
  5. On the next page, you'll see a summary of the trunks associated to the site you selected. You can see the maximum number of concurrent calls that can be made on that trunk.
  6. In the lower section of this screen, you can also see the ‘Trunks’ associated to the site. Click on the Trunk Name to see further details about the trunk configuration. You can set the routing options when the trunk is unreachable or call forwarding settings.

Call Forwarding Always Settings

If you're not experiencing an outage and would still like to redirect call traffic on a particular trunk, you can use the ‘Call Forwarding Always’ settings to reroute all traffic to an alternative number.

Change this setting back to None to cancel the 'Call Forwarding'.

Click Save to confirm and apply any changes.

Cancelling DDI diverts 

There are currently two versions of the Cloud Voice Business Portal.

If you were set up on Cloud Voice before the 16 May 2022, you’ll be using the original version. If you were set up after this date, you’ll be using the newer version of Cloud Voice accessed via My Account.


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